Adequate But Lacks Native Apps

What are the best aspects of this product?

It was very easy to embed Olark's live chat tool with just a single line of Javascript. With it, we are able to communicate with our users by retrieving particular ones (those that are triggered by analytics events) into the chat and then deliver our support without exiting the app. The web interface is pretty sweet but logs out too easily. While the free version is okay, I may need to get a premium version real soon. That said, the price point is relatively okay.

What aspects are problematic or could work better?

I hate that Olark doesn't have native mobile apps for Android and iOS devices. This lack of mobile apps makes other live chat applications a tad better than Olark. Also, there is no option for agents to set themselves as offline. Another thing I dislike is that the chat interface looks very generic and cannot be trusted, as if some robot is lurking at the other side.

What specific problems in your company were solved by this product?

We are able to give support to our users via live chats as well as trigger chats with specific customers. While the platform is adequate, I am a bit disappointed with the overall expericence.

Are you a current user of this product?

Yes