PROS & CONS
What are the best aspects of this product?
Olark enables us to instantly engage our website visitors and never miss an opportunity to provide them with quality service, even when we are offline. The solution offers tons of customization that makes it easy for us to handle our visitors' needs with appropriate messages and timed responses. With awesome reports, you get to see who visited your site, the pages they checked, and the conversations they have within your site.
What aspects are problematic or could work better?
I sincerely can't find any flaw within the system. I highly recommend it.
What specific problems in your company were solved by this product?
With Olark, we have never missed an opportunity to come in contact with out website visitors and engage in a very a friendly and non-evasive way. It functions like a 24/7 monitoring platform that allows us to spot and connect with new prospects and identify oppotunties with existing clients.
Are you a current user of this product?
What is your role with this product?
- I use it myself
How long have you been using this product?
What is your company size?
What is your industry?
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
How many people in your company actively use this product?
PRICING & COSTS
How long is your contract with the vendor?