I hope you find this as useful as I did!

What are the best aspects of this product?

There’s nothing quite like Olark in the live chat market. By providing us with a set of tools for live chatting, it has allowed us to establish better relationships with our customers. Besides that, it works smoothly with some of the software that we use in the company too. It’s an overall great tool to use and the people behind it (especially the customer support team) are really great!

What aspects are problematic or could work better?

I actually like everything about this program!

What specific problems in your company were solved by this product?

Olark is just loaded with features that our company has found to be useful. Not only does it provide you with the tools to communicate with your clients, but it also consolidates data for you so you are given more insight about your demographics.

Are you a current user of this product?

No