Easy configuration and organization of documents

What are the best aspects of this product?

OnBase gives the opportunity for the organizations to meet the needs of each department including Back office processes within Accounting and Finance, Human Resources, Legan etc. It is an easily configured and supported and lets you to begin with one department or solution and to expand as the time passes by, or your goals or budget allowance. It is extremely cheap, because of the paying of only what you use, giving you the change to grow according with your business. Model, design, develop and execute collaborative business process and case management solutions, for example: deal with documents, data etc. It is usable for lots of industries like including project management, customer service, incident reporting and resolution, compliance tracking, and IT/Customer Help-Desk.

What aspects are problematic or could work better?

OnBase has lots of features that are hard to configure, someone may say. But the truth is that OnBase is point-click configurable, which means that you can only buy it and make use of the modules and features according to your needs. Without the support of C-Level and Managers, the communicating can be so hard. This product have been classified as an expensive. But, having an experienced consultant or OnBase admin on contact, can help you to lower the cost managing the features that you need. If you have the right people for supporting ECM initiative at the beginning of the evaluation period is critical for insuring proper communication and confidence connected with the discovering, implementation and training phases. But, as document management rolls out, C-Level support helps you to hold the confidence.

What specific problems in your company were solved by this product?

OnBase provides the staff members having the way to collaborate and resolve disputes quickly by uploading the electronic documents to OnBase with Outlook Integration feature, while other documents that are hard copy can be scanned and uploaded on OnBase, automatically stored there. Also, staff can quickly view and e-mail the documents and all associated supporting documents. Analysis, reporting and auditing are core tasks for time saving through managing HR document, leading to the secret recipe for improving service and quality with external and internal customers. This Electronic File Cabinet has largely improved the processing and managing employee information, becoming popular within AP, AR and HR.

Are you a current user of this product?

Yes