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OnBase Review

OnBase
Our score: 8.7 User satisfaction: 97%

What is OnBase?

OnBase is a single enterprise content management software designed to provide a centralized and secure location for your critical business content. The single low-code platform also manages business processes, records, and cases. It is a scalable technology platform that is designed to depart and adapt to the needs of an evolving organization. OnBase has the specialty in transacting content management and integrates with Enterprise, Healthcare, Government, Financial Services and other sectors. OnBase helps you in optimizing the data flow through the organization by automating the predictable decisions.

The purpose of OnBase was and still is to make things easier for organizations and individuals in controlling their information, simplifying their everyday tasks, and providing them with the freedom to pursue innovation. OnBase works on centralizing important content for a business in a single secure location that makes it easier to capture access and integrate the information. With OnBase, your unstructured and cluttered content that might contain dates, numbers, and facts, is centralized and automated to improve the overall communication and data distribution in an organization.

Overview of OnBase Benefits

OnBase handles document capture, electronic signatures, and document generation and distribution all throughout the enterprise content lifecycle from inception to final archival and destruction. Structured and unstructured work processes are optimized. Features such as document routing, tasks automation, load balancing, notifications, rule-based decisions, and complex approval processes empower a highly configurable workflow.

Flexibility and scalability are only some of OnBase’s strengths. It supports your departments in HR, accounting, and finance, among others, in various industries such as Government, Insurance, Higher Education, Financial Services and Healthcare. As it uses document management and business process automation, as well as record management, its strengths lie in the imaging and archiving capabilities. With OnBase on the cloud, you get to use the system that is hosted at the data center and accessed through a secure internet connection.

Moreover, you do not need custom coding to grow your solution, as OnBase isn’t patched together with disconnected products. OnBase captures all your documents and data in one system, it scans, imports electronic documents and extracts data from the documents, and eventually saves you a lot of time. It offers an extensive range of capture tools, which help in preserving the nature of the captured documents.

Overview of OnBase Features

  • File Storage and Archiving
  • Dashboards
  • Email Clients
  • Case Management
  • Technical Support
  • Retention and Records Management
  • Business Intelligence and Reporting
  • High Volume Batch Scanning
  • Client Interfaces
  • Cloud ECM
  • Mobile ECM
  • Rapid Application Development

OnBase Position In Our Categories

Since companies have special business-related requirements, it is sensible they steer clear of preferring an all-encompassing, ideal system. Regardless, it would be hard to try to come across such an app even among popular software solutions.
The practicable thing to do can be to shortlist the varied important aspects that call for a careful thought such as key features, budget, skill capability of staff, company size, etc. After which, you must follow through your product research through and through. Have a look at some OnBase reviews and look over the other solutions in your shortlist in detail. Such all-encompassing research guarantees you keep away from unfit software products and select the system that provides all the benefits your business requires.

Position of OnBase in our main categories:

TOP 20

OnBase is one of the top 20 Content Management Software products

TOP 20

OnBase is one of the 20 Version Control Systems products

If you are interested in OnBase it could also be beneficial to examine other subcategories of Content Management Software collected in our database of SaaS software reviews.

Organizations have diverse needs and requirements and no software platform can be ideal in such a situation. It is useless to try to find an ideal off-the-shelf software app that meets all your business requirements. The smart thing to do would be to customize the system for your unique needs, staff member skill levels, budget, and other factors. For these reasons, do not hasten and invest in well-publicized leading applications. Though these may be widely used, they may not be the best fit for your specific needs. Do your research, look into each short-listed system in detail, read a few OnBase Content Management Software reviews, call the seller for clarifications, and finally select the product that offers what you need.

How Much Does OnBase Cost?

OnBase Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

OnBase pricing is available only by quote. Please contact the company for additional details.

User Satisfaction

Positive Social Media Mentions 109
Negative Social Media Mentions 3

We realize that when you make a decision to buy Content Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and OnBase reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with OnBase. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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OnBase Comparisons

OnBase user reviews

Powerful document management solution

Read full review >
Richard
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 20.09.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

Brilliant tool

Read full review >
Sophia
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.08.2018 Company Size: More than 100 Employees Industry: Restaurants

OnBase provides great set of features that are very helpful for every kind of business

Read full review >
Glenn
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.04.2018 Company Size: More than 100 Employees Industry: Insurance

Great solution for managing documents

Read full review >
Jose
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.04.2018 Company Size: More than 100 Employees Industry: Financial Services

No need for coding, nice, intuitive and easy to use solution

Read full review >
Rogelio
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.02.2018 Company Size: More than 100 Employees Industry: Computer Software

What are OnBase pricing details?

OnBase Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

OnBase pricing is available only by quote. Please contact the company for additional details.

What integrations are available for OnBase?

OnBase by Hyland integrates with the following third-party systems and apps:

  • SAP
  • E-business Suite
  • PeopleSoft
  • CAD Services
  • ESRI ArcGIS
  • Infor Lawson
  • Datatel
  • MS Office
  • Outlook

OnBase average rating:

Average score
5/5 (8 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Sophia

PROS: OnBase by Hyland is a program where you can store all data you want and forget about it. I deployed the platform many years are and I don’t even look at it anymore. I know my information is there and everything is secure. Its workflow engine is flexible and very easy to configure. I am able to use VB scripts when I want to extend and improve the functionality of the product. All the operations for document scanning, importing and retrieval are easy to set up. We are even able to create other custom forms that are based on the data we import from 3rd part systems .The one click deployment for rollout is easy to use.

CONS: SharePoint integration, this integration doesn’t work for our business, and we wasted thousands of dollars to make this integration usable. The price can be expensive but it is worth.

Reviewed 1 year ago

Read full review >

The least favorable review

Richard

PROS: Hyland Onbase is a powerful product with more than 120 modules that will help you in managing any kind of document and information. You can easily and quickly make accessible the information to any social network whether it is web, hybrid, web service, API and many other. And what’s more, its workflow system offers more than 150 different options to tie a document lifecycle and this is very helpful because it provides you with any possible scenario in a business that needs to be realized. You can easily maintain the installation, but what is most important its price- it is very affordable system and yet expensive enough to demonstrate the strength the platform provides.

CONS: When it comes to features, my biggest complaint is a lack of refinement. Lack of focus on fixing bugs, and implementation of new features. Fixing bugs is great, but they need to be more focused on new features.

Reviewed 1 year ago

Read full review >

More reviews from 8 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Powerful document management solution

Read full review >
Richard
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 20.09.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: Hyland Onbase is a powerful product with more than 120 modules that will help you in managing any kind of document and information. You can easily and quickly make accessible the information to any social network whether it is web, hybrid, web service, API and many other. And what’s more, its workflow system offers more than 150 different options to tie a document lifecycle and this is very helpful because it provides you with any possible scenario in a business that needs to be realized. You can easily maintain the installation, but what is most important its price- it is very affordable system and yet expensive enough to demonstrate the strength the platform provides.

CONS: When it comes to features, my biggest complaint is a lack of refinement. Lack of focus on fixing bugs, and implementation of new features. Fixing bugs is great, but they need to be more focused on new features.

What do you think about this review? Great Poor

Brilliant tool

Read full review >
Sophia
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.08.2018 Company Size: More than 100 Employees Industry: Restaurants

PROS: OnBase by Hyland is a program where you can store all data you want and forget about it. I deployed the platform many years are and I don’t even look at it anymore. I know my information is there and everything is secure. Its workflow engine is flexible and very easy to configure. I am able to use VB scripts when I want to extend and improve the functionality of the product. All the operations for document scanning, importing and retrieval are easy to set up. We are even able to create other custom forms that are based on the data we import from 3rd part systems .The one click deployment for rollout is easy to use.

CONS: SharePoint integration, this integration doesn’t work for our business, and we wasted thousands of dollars to make this integration usable. The price can be expensive but it is worth.

What do you think about this review? Great Poor

OnBase provides great set of features that are very helpful for every kind of business

Read full review >
Glenn
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.04.2018 Company Size: More than 100 Employees Industry: Insurance

PROS: OnBase has the option for the documents to be stored in two locations for redundancy purposes, primary and secondary storage disk or platter. If a problem is found with file access, there is other file online on the second disk that OnBase synchronizes the two at the same time. The Users and Groups administration is easy to use. The database saves the configuration information there.

CONS: One issue is the way how OnBase manages the licenses. It is hard to discover how and who is licensed in a Citrix environment for a specific license type. Although OnBase is compatible with Citrix, there are parts where you cannot discover if a specific user locks the database. Troubleshooting can be a hard area to deal with, but when we were running OnBase in the traditional client server model, there were clearly shown references for licensing, but when we moved to the Citrix environment, we noticed this item. Hopefully the update will display and manage the licensing information better, we are on OnBase 12 at the moment.

What do you think about this review? Great Poor

Great solution for managing documents

Read full review >
Jose
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.04.2018 Company Size: More than 100 Employees Industry: Financial Services

PROS: Hyland is powerful and useful content management platform. When it comes to storage, manipulation and retrieval of data offers great solutions. You can easily integrate it with other processes and you can make it as important part of all those processes. Its support team is very responsive and helpful. They are easy to work with and respond in every situation. I highly recommend them to anyone who is interested in ECM solution.

CONS: We don’t have dislikes by now.

What do you think about this review? Great Poor

No need for coding, nice, intuitive and easy to use solution

Read full review >
Rogelio
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.02.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: OnBase helps us to manage our workflows, to import and use the data. Its search engine is fast and accurate. It provides great integration with Outlook. We use the Unity Client which is very intuitive and customizable for everyone. Its support service is always responsive and you will be provided with answer to all your requests regarding the system.

CONS: Licensing can be expensive, not all of them but some. There is a lack of information with Document Import Processor.

What do you think about this review? Great Poor

Easy configuration and organization of documents

Read full review >
Mike
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.02.2018 Company Size: More than 100 Employees Industry: Business Supplies and Equipment

PROS: OnBase gives the opportunity for the organizations to meet the needs of each department including Back office processes within Accounting and Finance, Human Resources, Legan etc. It is an easily configured and supported and lets you to begin with one department or solution and to expand as the time passes by, or your goals or budget allowance. It is extremely cheap, because of the paying of only what you use, giving you the change to grow according with your business. Model, design, develop and execute collaborative business process and case management solutions, for example: deal with documents, data etc. It is usable for lots of industries like including project management, customer service, incident reporting and resolution, compliance tracking, and IT/Customer Help-Desk.

CONS: OnBase has lots of features that are hard to configure, someone may say. But the truth is that OnBase is point-click configurable, which means that you can only buy it and make use of the modules and features according to your needs. Without the support of C-Level and Managers, the communicating can be so hard. This product have been classified as an expensive. But, having an experienced consultant or OnBase admin on contact, can help you to lower the cost managing the features that you need. If you have the right people for supporting ECM initiative at the beginning of the evaluation period is critical for insuring proper communication and confidence connected with the discovering, implementation and training phases. But, as document management rolls out, C-Level support helps you to hold the confidence.

What do you think about this review? Great Poor

OnBase is used by other departments

Read full review >
Kristina
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.01.2018 Company Size: More than 100 Employees Industry: Government Administration

PROS: OnBase provides with great training tutorials, support and assistance. We use various modules and they are used by different departments. This platform is very helpful because we must keep documents available for public record requests. We use the Advanced Capture to get records into Onbase without indexing. We know that our records are secure, backed up and always available.

CONS: They need to create space for more administrators to set up all the requests and procedure for new documents.

What do you think about this review? Great Poor

Efficient storage platform

Read full review >
Guadulupe
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 29.12.2017 Company Size: More than 100 Employees Industry: Government Administration

PROS: OnBase offers great strategy and place for organizing, configure, store and creation of documents. User-friendly app with great functionalities. Provides trainings for every kind of agencies, and this is really helpful for our staff and other agencies we are working with.

CONS: As someone who is web developer and programmer I found some things that are really frustrated. As a programmer I am taught to think ‘outside of the box’ and to find efficient ways to solve issues. About OnBase I have to say that the configuration is limited, they could simply check in Java or in any program language so they can solve the issue. I am forced to take extremely large route to achieve simple output.

What do you think about this review? Great Poor
Reviewed By Louie Andre
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