OnBase provides great set of features that are very helpful for every kind of business

What are the best aspects of this product?

OnBase has the option for the documents to be stored in two locations for redundancy purposes, primary and secondary storage disk or platter. If a problem is found with file access, there is other file online on the second disk that OnBase synchronizes the two at the same time. The Users and Groups administration is easy to use. The database saves the configuration information there.

What aspects are problematic or could work better?

One issue is the way how OnBase manages the licenses. It is hard to discover how and who is licensed in a Citrix environment for a specific license type. Although OnBase is compatible with Citrix, there are parts where you cannot discover if a specific user locks the database. Troubleshooting can be a hard area to deal with, but when we were running OnBase in the traditional client server model, there were clearly shown references for licensing, but when we moved to the Citrix environment, we noticed this item. Hopefully the update will display and manage the licensing information better, we are on OnBase 12 at the moment.

What specific problems in your company were solved by this product?

We have categorically improved our business workflows in Underwriting and Claims departments. The utilization has improved our productivity, extremely compared to the manual workflow process. To add, it has a feature called the Viral printer driver that allows the users to scan an image and select the workflow queue which needs to be assigned to, no matter if it is a user or department queue and that also increased productivity of our business units

Are you a current user of this product?

Yes