User review
of OneLogin
Bad Customer Support
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Very poor
2out of 7
OVERALL IMPRESSION ok
3out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
Nice User Interface and fairly easy to get set up and started.
What aspects are problematic or could work better?
Really poor customer service practices. Took a week to get a response to a ticket. When asked about this no accountability was taken but rather blame passed on repeatedly.
What features/services would you like to see in future versions of this product?
We will not be using this product anymore
What specific problems in your company were solved by this product?
Company account access provisioning
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I made the decision to purchase it
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Marketing and Advertising
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
labor for a week
What is your total annual cost for using this product?
labor and software
How long is your contract with the vendor?
1 month
Did you get any discount for this product? How much?
No
FEATURE DETAILS
IT Security
Application-Level Security very good
4
User Privilege Parameters very good
4
Flexible Authentication very good
4
Platform
Performance & Reliability amazing
5
API/Integrations mediocre
2
