It does what it’s suposed to do, but its UX could use some refinements.

What are the best aspects of this product?

What's good with HEAP is its value prop. Having the ability to operate analytics on questions we came up with has been handy. It's really a lifesaver! Aside from being useful, there's never a need in installing event-specific firing tags on certain aspects. This greatly saved our dev resources.

What aspects are problematic or could work better?

When dealing with a huge volume of events, its UI can be difficult to manage. Even if it's a really powerful tool, people will have a plethora of events to keep track of. Dealing wiht more than a hundred events via HEAP is challenging as it lacks an inherit organization and grouping. It's basically a huge list of time with the capacity to sniff things out by means of text. Unless your current team is dealing with nomenclature in event/report tagging, be cautious when scaling with HEAP.

What specific problems in your company were solved by this product?

We wanted to have a clue as to what people are doing with out software. We're consistently iterating on our product and we have no idea what questions to ask. Hence, we wanted to settle for a tool with historical data. We found out HEAP is the best. It catere to our needs at that time.

Are you a current user of this product?

Yes