What are the best aspects of this product?
OnPay may just be that cheaper option for payroll management. Quality is first class. Being a bookkeeper, I've been using their service for a number of clients the past few years. I like how their reporting options work. It's simple enough to follow and offers flexibility that I need. Their customer service is fantastic regardless if it's asking help through online chat or over the phone.
What aspects are problematic or could work better?
I'm annoyed from time to time looking up information that I need and utilizing the site to build anything new. Wish they could do something about that to make it easier for folks like me who want information pulled out in a matter of seconds.
What specific problems in your company were solved by this product?
OnPay happens to be an affordable option for my clients. The payroll can easily be operated. What's more, their reporting options are highly flexible.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
What is your industry?
How many people in your company actively use this product?
How long is your contract with the vendor?