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Open Dental Review

Open Dental
Our score: 8.4 User satisfaction: 93%

What is Open Dental?

Open Dental Software is an open source dental practice management software that is suitable for both small and large dental practices. Fast and stable, the software is built with web-based features aimed at increasing productivity and efficiency, enhancing access for providers and patients, and improving patient experience.

Open Dental Software allows providers and their staff to automatically send appointment reminders to patients through text messages and emails. It also enables patients to confirm their appointments electronically. The dental practice management software has a patient portal where patients can access health information instantly.

What is more, the software offers a chart module where providers are able to enter and organize clinical information. With its mobile web app, users will be able to view patient information and manage appointment schedules anywhere and anytime using their mobile devices. The other features included in the software are e-prescribing, graphical reporting, and integrating with third-party programs.

Overview of Open Dental Benefits

Allow Patients To Schedule Appointments Online

Open Dental Software has a feature called Web Sched which makes patient scheduling a breeze. Web Sched lets patients schedule appointments online, and it is comprised of three components: recall appointment scheduling, new patient scheduling, and ASAP scheduling.

Schedule Recall Appointments

Web Sched makes it easy for patients to schedule recall appointments. In the dental practice and industry, recall refers to the visit that aims to provide a patient with an ongoing preventive care to maintain oral health and hygiene. The other terms for recall are continuing care, recare, and cleaning. Text or email reminders are automatically sent to patients when they need to make recall visits. By clicking a link, patients will be able to select an available appointment schedule time and date.

ASAP Scheduling

ASAP scheduling is another component of Open Dental Software’s Web Sched. ASAP scheduling involves those patients who already have scheduled appointments but prefer earlier schedules. These patients are organized in a list called ASAP list, wherein their scheduled appointments are marked “ASAP.” When appointments become available, patients on the ASAP list receive notifications about the available openings via text or email messages. Likewise, each message contains a clickable link which allows patients to view the available openings and reschedule appointments.

Appointment Scheduling For New Patients

Web Sched also permits news patients to schedule their first appointment online. Open Dental Software generates a URL that providers can link to their own website. When patients click the link, the Web Sched New Patient user interface opens up. From this interface, they will be able to select an available appointment, enter contact information, and schedule an appointment.

Appointment Reminders And Electronic Confirmations

Open Dental Software provides users with the capability to send automated appointment reminders to patients via text and email messages to remind them of their upcoming appointments. There are actually two types of appointment reminders that providers and their staff can send to patients: eReminders and eConfirmations.

eReminders are automated appointment reminders that are set to be sent a short time before an appointment. On the other hand, eConfirmations are those reminders that patients can confirm electronically – patients can confirm appointments via text message or URL link. When patients confirm their appointments, the appointment confirmation status is automatically updated.

In Open Dental Software, appointment reminders can be configured, and this applies for both eReminders and eConfirmations. Through the aid of reminder rules, users will be able to set when the reminders will be sent. For instance, they can set reminders to be sent a few hours before the scheduled appointment or 1-5 days before the appointment. They can also specify how the reminders will be sent (text messages or email messages). In addition, they will be able to customize reminder messages for both text and email reminders.

Patient Portal

Open Dental Software is equipped with a patient portal which enables patients to access information instantly which includes appointments, treatment plans, and billing statements. Sending of payments through the patient portal is also made possible. Furthermore, it lets providers and patients exchange webmail messages with each other privately and securely.

Graphical Tooth Chart

There is a very interesting feature available in Open Dental Software which can be accessed from its chart module. Located in the upper left corner of the chart module is the graphical tooth chart which displays a visual representation of the patient’s teeth. The graphical tooth chart also shows when a procedure has been performed or completed, planned, or referred to. It uses procedure codes to label the procedures and color codes to indicate their statuses.

In addition, the tooth chart also has a vertical slider bar; and by dragging it, providers can see how procedure changes over time. As providers chart procedures, they will be able to select one or more teeth in the tooth chart. They can highlight multiple teeth by simply clicking and dragging. For items that don’t have corresponding graphics to represent them, they can draw on the tooth chart to indicate those items.

Mobile Web App

Summing it up, Open Dental Software offers a mobile web app that enables providers to connect to the software and access its features from any place and at any time. All they need is a mobile device with a supported Internet browser. Thus, they will be able to view appointment schedules, change them, or create new ones. Likewise, they can access information such as allergies, prescriptions, and patients’ contact information. They can even email or call their patients directly from the app.

Overview of Open Dental Features

  • Patient Scheduling
  • Schedule Recall Appointments
  • ASAP Scheduling
  • New Patient Appointment Scheduling
  • Automated Appointment Reminders
  • Electronic Appointment Confirmation
  • Reminder Rules
  • Email And Integrated Texting
  • Patient Portal
  • Online Patient Web Forms
  • Chart Module
  • Graphical Tooth Chart
  • Built-In, Graphic, And Custom Reports
  • Electronic Prescriptions
  • Mobile Web App

Open Dental Position In Our Categories

Keeping in mind companies have their own business needs, it is practical they steer clear of choosing a one-size-fits-all, “perfect” software system. Nonetheless, it is nearly futile to stumble on such an app even among branded software products. The better thing to do is to write down the different essential functions that merit consideration including key features, plans, technical skill ability of staff, business size, etc. After which, you should conduct the research comprehensively. Have a look at some Open Dental evaluations and look over each of the software options in your shortlist in detail. Such well-rounded product investigation guarantee you steer clear of poorly fit apps and choose the one that has all the tools you require company requires.

Position of Open Dental in our main categories:

TOP 10

Open Dental is one of the top 10 Dental Practice Management Software products

If you are interested in Open Dental it could also be beneficial to examine other subcategories of Dental Practice Management Software listed in our base of SaaS software reviews.

Since each enterprise has unique business requirements, it is prudent for them to refrain from seeking a one-size-fits-all ideal software system. Needless to say, it would be futile to try to find such a platform even among market-leading software platforms. The clever thing to do would be to list the various vital factors that need consideration such as required features, finances, skill levels of employees, company size etc. Then, you should do your groundwork thoroughly. Read some Open Dental Dental Practice Management Software reviews and investigate each of the other systems in your shortlist in detail. Such comprehensive research can make certain you reject ill-fitting platforms and zero in on the solution that presents all the elements you require for business success.

How Much Does Open Dental Cost?

Open Dental Pricing Plans:

Free Trial

Software Support Fees US

$169/Month/Location or Office

Software Support Fees Canada

$135/Month/Location or Office

Software Support Fees Other Countries

$89/Month/Location or Office

Software Support Fees Developing Countries

Free

Open Dental Software can be availed by all users by purchasing a support plan which can either be under a 6-month or 12-month support contract. Thus, you only need to pay for support fees which cover the software, version updates, and customer support.

You have the option to use the software for free without support when the initial contract expires or continue to remain on the support plan. Support fees vary based on the number of locations, providers, and any additional functionality. Here are their enterprise pricing details:

Software Support Fees

  • $169/Month/Location or Office
    • United States
      (Some areas of the Caribbean are considered other countries for licensing reasons.)
  • $135/Month/Location or Office
    • Canada
      (Payment accepted via credit card and wire transfer. Fee may vary each month depending on the exchange rate of your financial institution.)
  • Initial Contract – 6 Months
  • Covers all computers per location or office for up to 3 dentists.
  • Mobile treatment units are each treated as one physical location for billing purposes.
  • Reduced to $99/month after 12 consecutive months.
  • $720/Provider/Calendar year
  • Initial Contract – 1 Year, Renewed Annually
  • EHR Features and Reporting
    Additional features that meet EHR certification criteria and help providers meet Meaningful Use (MU).
  • $89/Month/Location or Office
    • Other Countries
  • Initial Contract – 6 Months
  • Covers all computers per location or office for up to 3 dentists. Support is handled through email and telephone.
  • Free
    • Developing Countries (India, Nepal)
  • Support is limited.

Additional Services

  • More than 3 dentists per office or location – $20/Month/Provider
  • eServices Bundle – $135/Month/Location
    • Get all eServices for one low discounted price per month per location. Includes Integrated Texting access fee.
  • eServices
    • Mobile Web – $30/Month/Location
    • Web Sched New Patient –  $75/Month/Location
    • Web Sched Recall – $75/Month/Location
    • Web Sched ASAP – $20/Month/Location
    • Integrated Texting
      • US, Puerto Rico, Canada: $5/month/location access fee plus $0.04 per outgoing message. Unlimited incoming messages (no per message fee).
      • Messages that exceed 160 characters are charged an additional $0.01 per 160 characters.
    • eConfirmations – $25/Month/Location
    • eReminders – Free for customers on support.
    • Web Forms – Free for customers on support.
    • Patient Portal – Free for customers on support.
  •  Electronic Prescriptions
    • Provider Identity Proofing – $45 One Time Fee/Prescribing Provider
    • eRx Basic Version – $15/Month/Prescribing Provider/Location
    • eRx Comprehensive Version – $40/Month/Prescribing Provider/Location
    •  Controlled Substances (EPCS) – $150/Year/Prescribing Provider
  • Training
    • Webinars – Free
    • Online Training – $50/Hour
    • On-Site Training – $3200/One Day
      Each Additional Consecutive Day: $950
    • EHR Consulting – $100/Hour
  • Web Form Design Services – $45/Hour
    • Let us convert your paper forms to sheets.
  • Custom Queries – Starts at $90. Goes up depending on complexity.
  • Replication Support – $100/Hour
  • Incident Support – $150 for the first half hour per incident and $50 for each subsequent half hour for the same incident.
    • If you are no longer on a support contract, we sometimes provide support for an isolated incident.

User Satisfaction

Positive Social Media Mentions 179
Negative Social Media Mentions 8

We realize that when you make a decision to buy Dental Practice Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Open Dental reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Open Dental. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English
  • Dutch
  • Polish
  • Turkish
  • Swedish

Pricing Model

  • Free
  • Monthly payment
  • One-time payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Open Dental Comparisons

What are Open Dental pricing details?

Open Dental Pricing Plans:

Free Trial

Software Support Fees US

$169/Month/Location or Office

Software Support Fees Canada

$135/Month/Location or Office

Software Support Fees Other Countries

$89/Month/Location or Office

Software Support Fees Developing Countries

Free

Open Dental Software can be availed by all users by purchasing a support plan which can either be under a 6-month or 12-month support contract. Thus, you only need to pay for support fees which cover the software, version updates, and customer support.

You have the option to use the software for free without support when the initial contract expires or continue to remain on the support plan. Support fees vary based on the number of locations, providers, and any additional functionality. Here are their enterprise pricing details:

Software Support Fees

  • $169/Month/Location or Office
    • United States
      (Some areas of the Caribbean are considered other countries for licensing reasons.)
  • $135/Month/Location or Office
    • Canada
      (Payment accepted via credit card and wire transfer. Fee may vary each month depending on the exchange rate of your financial institution.)
  • Initial Contract – 6 Months
  • Covers all computers per location or office for up to 3 dentists.
  • Mobile treatment units are each treated as one physical location for billing purposes.
  • Reduced to $99/month after 12 consecutive months.
  • $720/Provider/Calendar year
  • Initial Contract – 1 Year, Renewed Annually
  • EHR Features and Reporting
    Additional features that meet EHR certification criteria and help providers meet Meaningful Use (MU).
  • $89/Month/Location or Office
    • Other Countries
  • Initial Contract – 6 Months
  • Covers all computers per location or office for up to 3 dentists. Support is handled through email and telephone.
  • Free
    • Developing Countries (India, Nepal)
  • Support is limited.

Additional Services

  • More than 3 dentists per office or location – $20/Month/Provider
  • eServices Bundle – $135/Month/Location
    • Get all eServices for one low discounted price per month per location. Includes Integrated Texting access fee.
  • eServices
    • Mobile Web – $30/Month/Location
    • Web Sched New Patient –  $75/Month/Location
    • Web Sched Recall – $75/Month/Location
    • Web Sched ASAP – $20/Month/Location
    • Integrated Texting
      • US, Puerto Rico, Canada: $5/month/location access fee plus $0.04 per outgoing message. Unlimited incoming messages (no per message fee).
      • Messages that exceed 160 characters are charged an additional $0.01 per 160 characters.
    • eConfirmations – $25/Month/Location
    • eReminders – Free for customers on support.
    • Web Forms – Free for customers on support.
    • Patient Portal – Free for customers on support.
  •  Electronic Prescriptions
    • Provider Identity Proofing – $45 One Time Fee/Prescribing Provider
    • eRx Basic Version – $15/Month/Prescribing Provider/Location
    • eRx Comprehensive Version – $40/Month/Prescribing Provider/Location
    •  Controlled Substances (EPCS) – $150/Year/Prescribing Provider
  • Training
    • Webinars – Free
    • Online Training – $50/Hour
    • On-Site Training – $3200/One Day
      Each Additional Consecutive Day: $950
    • EHR Consulting – $100/Hour
  • Web Form Design Services – $45/Hour
    • Let us convert your paper forms to sheets.
  • Custom Queries – Starts at $90. Goes up depending on complexity.
  • Replication Support – $100/Hour
  • Incident Support – $150 for the first half hour per incident and $50 for each subsequent half hour for the same incident.
    • If you are no longer on a support contract, we sometimes provide support for an isolated incident.

What integrations are available for Open Dental?

Open Dental Software integrates with many business intelligence, cloud hosting, marketing, imaging, credit card processing, website building, dental systems, and other third-party programs and services.

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Reviewed By Nestor Gilbert
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