One of the best and most advanced reservation app that I have used in my entire career.

What are the best aspects of this product?

OpenTable Connect is very easy to navigate; even new hire employees can learn to book events in just one day. It has a feature that allows establishments to save user profiles so we would be able to verify if it is a repeat customer or a new one. I can accept or track reservations on the go because I can install the app on my gadgets, including my smartphone. With OpenTable connect, all I need to do is check out the list of reservations and collaborate with the rest of the team by leaving complete instructions to the person in charge of the event to make sure that the event will be as smooth as possible. Any last-minute requests or changes can be accommodated by our staff.

What aspects are problematic or could work better?

The app has a couple of restrictions, and I hope that they could grant us our requests in the future. First is that we are unable to combine multiple customer profiles so we could easily identify them upon to save time. Also, it would be nice if they could provide us with access to change the floor plans from time to time. Some guests are also requesting a print out of the floor plan, but unfortunately, we are unable to provide it to them because the application does not have that kind of feature. Another concern is the lack of support staff to cater to our requests in real-time. There are times when we ask questions, and it takes some time before someone from OpenTable gets back to us.

What specific problems in your company were solved by this product?

The app is so easy to use, and I can access it anywhere. I can also get in touch with the people in the restaurant and coordinate with them if they are any changes on the menu, guestlists, beverages, and the party program. I asked every staff member to download this app on their phone, so they would not miss any urgent updates.

Are you a current user of this product?

No