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OpenTable REVIEW

Restaurant Management Software

No user reviews
USER SATISFACTION 92%
OUR SCORE 8.9

What is OpenTable?

OpenTable is a restaurant reservation software that offers a full-service solution for restaurants of any size. It packs a robust marketing engine and guest management tools that you can utilize to understand your customers better and deliver top-quality customer experience. Deep data analytics show you if your operations are working or not so you can replace, fine tune or eliminate them as needed. Online training for your staff is provided for free to ensure you can realize and maximize the software’s implementation to its highest capacity. 

OpenTable is also an electronic reservation book that use touch-screen technology to make work easier for restaurant managers. With its formidable reliability, this tool is able to recall customer preferences in real-time making it ideal for restaurants of all sizes. This makes it easier for restaurants to manage customers and on the other hand, customers are able to book reservations with a simple click of the mouse.

Overview of OpenTable Benefits

Restaurants are always hunting for the latest technology to make reservations simpler than checking your inbox. Most restaurants turn to OpenTable because the tool embraces modern technology and is highly regarded for boosting business growth. The software presents indispensable benefits for both restaurants and consumers. Both business sides have expressed their pleasure at the satisfaction guaranteed by this state-of-the-art restaurant management software.

Restaurants with an eye on expanded customer growth find this tool very helpful thanks to the convenience it accords all consumers. This is because with OpenTable it’s remarkably easy for customers to book reservations at absolutely no charge. Besides, when customers book reservations via the OpenTable website they earn dinners points which are added up for discounts on bills at any participating restaurants.

Moreover, with the help of this software restaurant managers are able to identify the exact number of open tables, giving them the chance to fill them instantly. This streamlines the reservation process and eliminates the problems that come as a result of internal miscommunication and lost reservations. Customers get the freedom to enjoy dining out without having to wait far too long to be seated. This leads to happy customers and is a recipe for any thriving business.

Overview of OpenTable Features

GUEST CENTER
  • Reservations
  • Shift planning
  • Table management
  • Guest profile
  • Reporting and analytics
CONNECT
  • More cover
  • No subscription fee
  • Basic reporting
ETRAS
  • Pops
  • Gifts
  • Private dining

OpenTable Position In Our Categories

Position of OpenTable in our main categories:

10

OpenTable is one of the top 10 Restaurant Management Software products

10

OpenTable is one of the 10
Restaurant Management Software products


If you are considering OpenTable it could also be a good idea to investigate other subcategories of Best Restaurant Management Software listed in our base of B2B software reviews.

It is important to keep in mind that hardly any app in the Restaurant Management Software category is an ideal solution able to fulfill all the needs of different business types, sizes and industries. It may be a good idea to read a few OpenTable reviews first as certain solutions might dominate just in a really small set of applications or be prepared with a very specific type of industry in mind. Others might work with a goal of being easy and intuitive and therefore lack complicated elements needed by more experienced users. There are also services that support a large group of customers and give you a rich feature set, but this usually comes at a higher cost of such a software. Make sure you're aware of your requirements so that you buy a solution that provides specifically the elements you look for.

How Much Does OpenTable Cost?

OpenTable Pricing Plans:
Free trial
CONNECT
$2.50 per month
GUEST CENTER
From $250/month

OpenTable offers two enterprise pricing options depending on the modules you wish to acquire. Give the details a look, and select the best option for your business:

CONNECT – $2.50 per month/ no monthly fee

  • Restaurant Listing and profile on Opentable
  • Reservations on Opentable network
  • Reservation of your site
  • Opportunities for free holiday promotional
  • Free online training
  • 24/7 phone support

GUEST CENTER-$1 per cover plus $249 per month

Everything in connect module plus

  • Waitlist management
  • Table management
  • POS integration
  • Owner app
  • Searchable guest book
  • Organized guest notes and customer tags
  • Send SMS notification
  • Real-time statistics and analytics
  • Basic covers
  • Monthly business report
  • Certificate course for restaurant staff
  • Revenue tie cover

User Satisfaction

We realize that when you make a decision to buy Restaurant Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and OpenTable reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with OpenTable. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

34

NEGATIVE SOCIAL MENTIONS

3

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • PHONE
  • LIVE SUPPORT

What are OpenTable pricing details?

OpenTable Pricing Plans:
Free trial
CONNECT
$2.50 per month
GUEST CENTER
From $250/month

OpenTable offers two enterprise pricing options depending on the modules you wish to acquire. Give the details a look, and select the best option for your business:

CONNECT – $2.50 per month/ no monthly fee

  • Restaurant Listing and profile on Opentable
  • Reservations on Opentable network
  • Reservation of your site
  • Opportunities for free holiday promotional
  • Free online training
  • 24/7 phone support

GUEST CENTER-$1 per cover plus $249 per month

Everything in connect module plus

  • Waitlist management
  • Table management
  • POS integration
  • Owner app
  • Searchable guest book
  • Organized guest notes and customer tags
  • Send SMS notification
  • Real-time statistics and analytics
  • Basic covers
  • Monthly business report
  • Certificate course for restaurant staff
  • Revenue tie cover

What integrations are available for OpenTable?

OpenTable integrates with the following business systems and applications:

  • Google
  • MenuPages
  • Yelp

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