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OpenTable Review

OpenTable
Our score: 8.9 User satisfaction: 92%

What is OpenTable?

OpenTable is a restaurant reservation software that offers a full-service solution for restaurants of any size. It packs a robust marketing engine and guest management tools that you can utilize to understand your customers better and deliver top-quality customer experience. Deep data analytics show you if your operations are working or not so you can replace, fine tune or eliminate them as needed. Online training for your staff is provided for free to ensure you can realize and maximize the software’s implementation to its highest capacity. 

OpenTable is also an electronic reservation book that use touch-screen technology to make work easier for restaurant managers. With its formidable reliability, this tool is able to recall customer preferences in real-time making it ideal for restaurants of all sizes. This makes it easier for restaurants to manage customers and on the other hand, customers are able to book reservations with a simple click of the mouse.

Overview of OpenTable Benefits

Restaurants are always hunting for the latest technology to make reservations simpler than checking your inbox. Most restaurants turn to OpenTable because the tool embraces modern technology and is highly regarded for boosting business growth. The software presents indispensable benefits for both restaurants and consumers. Both business sides have expressed their pleasure at the satisfaction guaranteed by this state-of-the-art restaurant management software.

Restaurants with an eye on expanded customer growth find this tool very helpful thanks to the convenience it accords all consumers. This is because with OpenTable it’s remarkably easy for customers to book reservations at absolutely no charge. Besides, when customers book reservations via the OpenTable website they earn dinners points which are added up for discounts on bills at any participating restaurants.

Moreover, with the help of this software restaurant managers are able to identify the exact number of open tables, giving them the chance to fill them instantly. This streamlines the reservation process and eliminates the problems that come as a result of internal miscommunication and lost reservations. Customers get the freedom to enjoy dining out without having to wait far too long to be seated. This leads to happy customers and is a recipe for any thriving business.

Overview of OpenTable Features

GUEST CENTER
  • Reservations
  • Shift planning
  • Table management
  • Guest profile
  • Reporting and analytics
CONNECT
  • More cover
  • No subscription fee
  • Basic reporting
ETRAS
  • Pops
  • Gifts
  • Private dining

OpenTable Position In Our Categories

Since businesses have their own business demands, it is only rational they steer clear of picking a one-size-fits-all, ”best” software product. Be that as it may, it would be hard to chance on such an app even among popular software solutions. The practicable thing to undertake can be to make a list of the various essential functions that entail inspection like crucial features, costing, technical skill capability of staff, organizational size, etc. Next, you should follow through the product research to a full extent. Go over some of these OpenTable analyses and check out the other software products in your list more closely. Such detailed product research makes sure you avoid poorly fit apps and buy the one which has all the benefits you require company requires for optimal results.

Position of OpenTable in our main categories:

TOP 20

OpenTable is one of the top 20 Restaurant Management Software products

If you are considering OpenTable it could also be sensible to analyze other subcategories of Best Restaurant Management Software gathered in our base of SaaS software reviews.

Enterprises have diverse needs and requirements and no software application can be ideal in such a situation. It is futile to try to find a perfect out-of-the-box software app that fulfills all your business requirements. The smart thing to do would be to adapt the application for your specific requirements, staff member skill levels, finances, and other aspects. For these reasons, do not rush and invest in well-publicized trendy solutions. Though these may be widely used, they may not be the best fit for your particular requirements. Do your homework, look into each short-listed application in detail, read a few OpenTable Best Restaurant Management Software reviews, speak to the seller for clarifications, and finally select the app that provides what you want.

How Much Does OpenTable Cost?

OpenTable Pricing Plans:

Free Trial

CONNECT

$2.50 per month

GUEST CENTER

From $250/month

OpenTable offers two enterprise pricing options depending on the modules you wish to acquire. Give the details a look, and select the best option for your business:

CONNECT – $2.50 per month/ no monthly fee

  • Restaurant Listing and profile on Opentable
  • Reservations on Opentable network
  • Reservation of your site
  • Opportunities for free holiday promotional
  • Free online training
  • 24/7 phone support

GUEST CENTER-$1 per cover plus $249 per month

Everything in connect module plus

  • Waitlist management
  • Table management
  • POS integration
  • Owner app
  • Searchable guest book
  • Organized guest notes and customer tags
  • Send SMS notification
  • Real-time statistics and analytics
  • Basic covers
  • Monthly business report
  • Certificate course for restaurant staff
  • Revenue tie cover

User Satisfaction

Positive Social Media Mentions 34
Negative Social Media Mentions 3

We realize that when you make a decision to buy Restaurant Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and OpenTable reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with OpenTable. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are OpenTable pricing details?

OpenTable Pricing Plans:

Free Trial

CONNECT

$2.50 per month

GUEST CENTER

From $250/month

OpenTable offers two enterprise pricing options depending on the modules you wish to acquire. Give the details a look, and select the best option for your business:

CONNECT – $2.50 per month/ no monthly fee

  • Restaurant Listing and profile on Opentable
  • Reservations on Opentable network
  • Reservation of your site
  • Opportunities for free holiday promotional
  • Free online training
  • 24/7 phone support

GUEST CENTER-$1 per cover plus $249 per month

Everything in connect module plus

  • Waitlist management
  • Table management
  • POS integration
  • Owner app
  • Searchable guest book
  • Organized guest notes and customer tags
  • Send SMS notification
  • Real-time statistics and analytics
  • Basic covers
  • Monthly business report
  • Certificate course for restaurant staff
  • Revenue tie cover

What integrations are available for OpenTable?

OpenTable integrates with the following business systems and applications:

  • Google
  • MenuPages
  • Yelp
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Reviewed By Jenny Chang
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