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User review
of Oracle Hospitality
Decent Product, Horrible Customer Support
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Acceptable
4out of 7
OVERALL IMPRESSION mediocre
2out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
The product itself serves its purpose. It is not the most intuitive PMS but it certainly has quite a bit of customizability.
What aspects are problematic or could work better?
The customer service experience in their Latin American Department is among the worst we have experienced. The sales representatives are rude, misleading, and will try to take advantage of you any chance they get. They rely on subcontracted service technicians to provide customer service, distancing themselves from any mistakes they make. If errors due arise, rest assured that the Oracle reps will be the first to know how much they will cost to fix.
What features/services would you like to see in future versions of this product?
Better support for the Latin American region
What specific problems in your company were solved by this product?
The problem of efficiently managing reservations and occupancy.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
51-100 Employees
What is your industry?
Hospitality
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Fidelios
Why did you decide to change it?
To update to the most modern software
Are you satisfied with the change?
No opinion
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It provides us real-time business controls
- It reduces double or over-bookings
- It enables us to manage guest reservations
- It helps to boost our productivity and sales
PRICING & COSTS
What was the cost of implementing this product?
15,000
What is your total annual cost for using this product?
5,000
FEATURE DETAILS
Main Features
User management ok
3
Rates management mediocre
2
Reservations management ok
3
Online bookings mediocre
2
Check-in and check-out ok
3
Supplementary hotel services very poor
1
Conference booking and management ok
3
Financial and business reports very good
4
Housekeeping management very good
4
Hotel administration very good
4
Accounting mediocre
2
Guest experience management mediocre
2
Integration with online travel agencies very poor
1
Payment processing very good
4
Reviews management very poor
1
Wearable integration very poor
1
