What are the best aspects of this product?
The product itself serves its purpose. It is not the most intuitive PMS but it certainly has quite a bit of customizability.
What aspects are problematic or could work better?
The customer service experience in their Latin American Department is among the worst we have experienced. The sales representatives are rude, misleading, and will try to take advantage of you any chance they get. They rely on subcontracted service technicians to provide customer service, distancing themselves from any mistakes they make. If errors due arise, rest assured that the Oracle reps will be the first to know how much they will cost to fix.
What features/services would you like to see in future versions of this product?
Better support for the Latin American region
What specific problems in your company were solved by this product?
The problem of efficiently managing reservations and occupancy.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
What is your industry?
Did your company use a different software before this one?
What software did you use before?
Why did you decide to change it?
To update to the most modern software
Are you satisfied with the change?
How did your company implement this product?
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
What is the primary use of this product in your company?
How did using this product affect your business goals?
What was the cost of implementing this product?
What is your total annual cost for using this product?