Oracle Hospitality Review

Oracle Hospitality
Our score: 9.5 User satisfaction: 96%

What is Oracle Hospitality?

Oracle Hospitality is a business unit of global IT giant Oracle designed to help businesses in the hospitality industry leverage today’s technologies to streamline operations and elevate the guest experience. Oracle Hospitality delivers a range of hardware, software, and connected services as well as cloud solutions to enable hospitality businesses gain market share and increase profitability by getting to know their customers, offering personalized services, and encouraging direct bookings.

Hotels and resorts, bars and restaurants, cruise services, entertainment business, and similar enterprises can take advantage of Oracle Hospitality’s solutions to improve their competitive edge in a business world that has been transformed by big data, cloud, mobile, and social media platforms and technologies. Today’s guests and travelers are tech-savvy and expect more personalized and interactive experiences. They do hotel and accommodation searches online. They ask social media contacts for recommended restaurants. They do bookings and check in via mobile apps and are aware of room service offerings. They take advantage of loyalty schemes to get the best deals for themselves.

Oracle Hospitality offers innovative cloud-based strategies to help businesses meet the needs of guests and travelers in today’s digital environment and crowded hospitality market, while delivering exceptional customer/client experiences. The enterprise-grade cloud solutions offered by Oracle Hospitality include an integrated system to improve operational efficiency, streamlined management to increase speed of service, centralized management across multiple locations, loyalty and rewards programs, reporting and analytics, and mobile capability.

All the above is meant to facilitate the seamless flow of information and enhance operational processes for hospitality businesses to meet the needs of guests and deliver exceptional customer experience. Oracle’s technology enable hotels and resorts to provide travelers with lots of choices – from versatile timeshare packages to private vacation rentals, and international resorts to intimate boutique hotels. It makes it easier for hotels to on-board new properties and configure essential services for property management, reservations, housekeeping, financial operations, guest data management, and loyalty tracking.

Likewise, it encourages guest interaction, with mobile access to bookings, room preferences, dining preferences, and service histories. As more and more consumers voluntarily share information about themselves and their preferences, hotels have the unique opportunity to engage their guests with personalized offers and services that increase revenue in addition to boosting brand recognition and solidifying customer satisfaction, leading to increased bookings and revenues.

Overview of Oracle Hospitality Benefits

Oracle open architecture

Oracle’s is noted for its open architecture. This means that it is easy to connect new cloud applications with existing applications whether on-premise, in the cloud, or both. Oracle’s distinction from solutions offered by other commodity cloud vendors is that its cloud solutions are complete, open, and secure, comprising a platform that encompasses all layers of the cloud. Its interconnected SaaS and PaaS layers allow you to combine data and business functions so you can deploy and manage apps on your own private cloud or move them to Oracle’s public cloud for smooth deployment. Oracle’s cloud solutions provide secure, scalable, and mobile-enabled capabilities to improve operating efficiency, enhance employee productivity, and deliver quality guest experiences.

Enterprise-level solutions

With Oracle Hospitality, you get enterprise solutions such as an integrated system that boosts the capabilities of hospitality operators to enhance customer services and elevate operational efficiency; a centralized management system that reduces IT complexity while easily and efficiently managing business across multiple locations; a streamlined operation that simplifies managerial tasks and facilitates fast service; and scalability that lowers investment costs while ensuring high performance and opportunities to grow your business without the burden of additional capital expenditure.

Maximized guest loyalty

Oracle Hospitality leverages its cloud solutions to help hospitality businesses extend powerful loyalty and rewards programs that maximize repeat business and guest frequency. You can launch intelligent campaigns and promotions that allow you to create flexible and targeted loyalty programs that provide the right offers to the right customers. This gives you the ability to provide quality, personalized service that exceeds guest expectations. In addition, an advanced profile management solution lets you gather and manage guest data in centralized databases shared across the enterprise. A great guest experience redounds to customer loyalty, word-of-mouth marketing, and brand reinforcement.

Potent reporting and analytics

Reporting and analytics is one of the pillars of Oracle’s technology offered across all its cloud solutions such as enterprise resource planning, customer relationship management, supply chain management, human capital management, and other business and organizational areas. Oracle Hospitality harnesses powerful reporting and analytics tools that provides cross-enterprise insights to give you clear understanding of business performance from data captured across functional areas of the enterprise. It offers increased data visibility to let you organize and consolidate business critical data into easy-to-view reports and dashboards. You can access actionable data from anywhere to enable you to evaluate performance, measure success against forecast, and make business critical decisions.

Leverage mobile innovation

Mobile is revolutionizing the hospitality sector and Oracle Hospitality adds innovative technology stack to provide a grand mix of solutions. They enable you to get your employees out to your guests instead of making them go to a counter. It increases the choices of guests in terms of the platform and the number of available hardware devices. It provides a new mobile tablet that lets employees go to where the guests are and provide them service on the spot. Mobile solutions remove boundaries between staff and guest for maximum interaction, enhanced customer experience, increased speed of service, and reduced queues and wait times. Oracle Hospitality provides hardware with the ultimate flexibility and ease of use that let hospitality operators optimize handheld to stationary conversion capability. It empowered staff to delivers service anywhere and extend unmatched productivity for managerial and staff procedures on-the-go.

Benefit from Oracle’s investments in R&D

Oracle’s spending in research and development grew from $1.4 billion in 2005 to $5.3 billion in 2017, proof of the importance of R&D in the overall strategy of the company. Investment in R&D gives technology titans like Oracle an edge when developing and introducing useful products and solutions for its clients. Oracle has put together a talented and experienced team of professionals and curated a community of partners and customers that aim to achieve success. With Oracle Hospitality, you get the backing and guarantee of Oracle when it comes to innovative and dependable solutions that can positively impact your business.

Overview of Oracle Hospitality Features

  • Enterprise cloud solutions
  • Kitchen management
  • Mobile solutions
  • Point-of-Sale solutions
  • Back office
  • Hardware solutions
  • Central solutions
  • Hotel food and beverage
  • Property management solutions
  • Distribution
  • Retail
  • Concessions, restaurants, and premium services
  • Suites management and catering
  • Shipboard property management
  • Materials management
  • Fleet management

Awards & Quality Certificates

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This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Oracle Hospitality Position In Our Categories

Because businesses have special business needs, it is only sensible that they abstain from preferring a one-size-fits-all, “perfect” software solution. Regardless, it is futile to come across such application even among well-known software products.
The clever thing to do is to shortlist the several essential functions that call for a consideration like important features, budget, skill competence of staff members, business size, etc. Then, you must follow through your product research systematically. Go over some Oracle Hospitality evaluations and scrutinize each of the software systems in your shortlist in detail. Such all-encompassing research ensure you avoid poorly fit software products and buy the one that provides all the benefits your company requires.

Position of Oracle Hospitality in our main categories:


Oracle Hospitality is top 1 Hotel Management Software product

TOP 20

Oracle Hospitality is one of the 20 Restaurant Management Software products

If you are interested in Oracle Hospitality it may also be beneficial to examine other subcategories of Hotel Management Software collected in our database of B2B software reviews.

It is crucial to note that virtually no service in the Hotel Management Software category is going to be a perfect solution able to fulfill all the goals of different business types, sizes and industries. It may be a good idea to read a few Oracle Hospitality Hotel Management Software reviews first as some software can perform well exclusively in a very small set of applications or be prepared with a very specific industry in mind. Others may work with an intention of being easy and intuitive and therefore lack complicated features needed by more experienced users. You can also come across solutions that cater to a large group of customers and give you a complex feature base, but that in most cases comes at a higher cost of such a service. Make sure you're aware of your needs so that you get a service that provides exactly the functionalities you search for.

How Much Does Oracle Hospitality Cost?

Oracle Hospitality Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Oracle Hospitality pricing information is available by quote only. Contact Oracle directly to get a customized quote for your business needs.

User Satisfaction

Positive Social Media Mentions 194
Negative Social Media Mentions 5

We realize that when you make a decision to buy Hotel Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Oracle Hospitality reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Oracle Hospitality. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based


  • Cloud Hosted

Language Support

  • English
  • Dutch
  • Polish
  • Turkish
  • Swedish

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Oracle Hospitality pricing details?

Oracle Hospitality Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Oracle Hospitality pricing information is available by quote only. Contact Oracle directly to get a customized quote for your business needs.

What integrations are available for Oracle Hospitality?

  • Suite8
  • 3C Integra Pay@Counter
  • MyCheck Mobility

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Reviewed By Jenny Chang
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