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Oracle Hospitality Review

Oracle Hospitality
Our score: 9.5 User satisfaction: 96%

What is Oracle Hospitality?

Oracle Hospitality is a business unit of global IT giant Oracle designed to help businesses in the hospitality industry leverage today’s technologies to streamline operations and elevate the guest experience. Oracle Hospitality delivers a range of hardware, software, and connected services as well as cloud solutions to enable hospitality businesses gain market share and increase profitability by getting to know their customers, offering personalized services, and encouraging direct bookings.

Hotels and resorts, bars and restaurants, cruise services, entertainment business, and similar enterprises can take advantage of Oracle Hospitality’s solutions to improve their competitive edge in a business world that has been transformed by big data, cloud, mobile, and social media platforms and technologies. Today’s guests and travelers are tech-savvy and expect more personalized and interactive experiences. They do hotel and accommodation searches online. They ask social media contacts for recommended restaurants. They do bookings and check in via mobile apps and are aware of room service offerings. They take advantage of loyalty schemes to get the best deals for themselves.

Oracle Hospitality offers innovative cloud-based strategies to help businesses meet the needs of guests and travelers in today’s digital environment and crowded hospitality market, while delivering exceptional customer/client experiences. The enterprise-grade cloud solutions offered by Oracle Hospitality include an integrated system to improve operational efficiency, streamlined management to increase speed of service, centralized management across multiple locations, loyalty and rewards programs, reporting and analytics, and mobile capability.

All the above is meant to facilitate the seamless flow of information and enhance operational processes for hospitality businesses to meet the needs of guests and deliver exceptional customer experience. Oracle’s technology enable hotels and resorts to provide travelers with lots of choices – from versatile timeshare packages to private vacation rentals, and international resorts to intimate boutique hotels. It makes it easier for hotels to on-board new properties and configure essential services for property management, reservations, housekeeping, financial operations, guest data management, and loyalty tracking.

Likewise, it encourages guest interaction, with mobile access to bookings, room preferences, dining preferences, and service histories. As more and more consumers voluntarily share information about themselves and their preferences, hotels have the unique opportunity to engage their guests with personalized offers and services that increase revenue in addition to boosting brand recognition and solidifying customer satisfaction, leading to increased bookings and revenues.

Overview of Oracle Hospitality Benefits

Oracle open architecture

Oracle’s is noted for its open architecture. This means that it is easy to connect new cloud applications with existing applications whether on-premise, in the cloud, or both. Oracle’s distinction from solutions offered by other commodity cloud vendors is that its cloud solutions are complete, open, and secure, comprising a platform that encompasses all layers of the cloud. Its interconnected SaaS and PaaS layers allow you to combine data and business functions so you can deploy and manage apps on your own private cloud or move them to Oracle’s public cloud for smooth deployment. Oracle’s cloud solutions provide secure, scalable, and mobile-enabled capabilities to improve operating efficiency, enhance employee productivity, and deliver quality guest experiences.

Enterprise-level solutions

With Oracle Hospitality, you get enterprise solutions such as an integrated system that boosts the capabilities of hospitality operators to enhance customer services and elevate operational efficiency; a centralized management system that reduces IT complexity while easily and efficiently managing business across multiple locations; a streamlined operation that simplifies managerial tasks and facilitates fast service; and scalability that lowers investment costs while ensuring high performance and opportunities to grow your business without the burden of additional capital expenditure.

Maximized guest loyalty

Oracle Hospitality leverages its cloud solutions to help hospitality businesses extend powerful loyalty and rewards programs that maximize repeat business and guest frequency. You can launch intelligent campaigns and promotions that allow you to create flexible and targeted loyalty programs that provide the right offers to the right customers. This gives you the ability to provide quality, personalized service that exceeds guest expectations. In addition, an advanced profile management solution lets you gather and manage guest data in centralized databases shared across the enterprise. A great guest experience redounds to customer loyalty, word-of-mouth marketing, and brand reinforcement.

Potent reporting and analytics

Reporting and analytics is one of the pillars of Oracle’s technology offered across all its cloud solutions such as enterprise resource planning, customer relationship management, supply chain management, human capital management, and other business and organizational areas. Oracle Hospitality harnesses powerful reporting and analytics tools that provides cross-enterprise insights to give you clear understanding of business performance from data captured across functional areas of the enterprise. It offers increased data visibility to let you organize and consolidate business critical data into easy-to-view reports and dashboards. You can access actionable data from anywhere to enable you to evaluate performance, measure success against forecast, and make business critical decisions.

Leverage mobile innovation

Mobile is revolutionizing the hospitality sector and Oracle Hospitality adds innovative technology stack to provide a grand mix of solutions. They enable you to get your employees out to your guests instead of making them go to a counter. It increases the choices of guests in terms of the platform and the number of available hardware devices. It provides a new mobile tablet that lets employees go to where the guests are and provide them service on the spot. Mobile solutions remove boundaries between staff and guest for maximum interaction, enhanced customer experience, increased speed of service, and reduced queues and wait times. Oracle Hospitality provides hardware with the ultimate flexibility and ease of use that let hospitality operators optimize handheld to stationary conversion capability. It empowered staff to delivers service anywhere and extend unmatched productivity for managerial and staff procedures on-the-go.

Benefit from Oracle’s investments in R&D

Oracle’s spending in research and development grew from $1.4 billion in 2005 to $5.3 billion in 2017, proof of the importance of R&D in the overall strategy of the company. Investment in R&D gives technology titans like Oracle an edge when developing and introducing useful products and solutions for its clients. Oracle has put together a talented and experienced team of professionals and curated a community of partners and customers that aim to achieve success. With Oracle Hospitality, you get the backing and guarantee of Oracle when it comes to innovative and dependable solutions that can positively impact your business.

Overview of Oracle Hospitality Features

  • Enterprise cloud solutions
  • Kitchen management
  • Mobile solutions
  • Point-of-Sale solutions
  • Back office
  • Hardware solutions
  • Central solutions
  • Hotel food and beverage
  • Property management solutions
  • Distribution
  • Retail
  • Concessions, restaurants, and premium services
  • Suites management and catering
  • Shipboard property management
  • Materials management
  • Fleet management

Awards & Quality Certificates

This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.
An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Oracle Hospitality Position In Our Categories

Since businesses have special business-related wants, it is only sensible that they abstain from choosing a one-size-fits-all, ”best” business program. Nevertheless, it is difficult to try to discover such an app even among branded software solutions. The better step to do can be to take note of the various major factors that merit deliberation including crucial features, budget, skill aptitude of staff, company size, etc. Then, you must do your research thoroughly. Browse over some Oracle Hospitality evaluations and scrutinize each of the software options in your shortlist more closely. Such detailed product investigation guarantees you drop ill-fitting software solutions and pay for the one which offers all the benefits your company requires in growing the business.

Position of Oracle Hospitality in our main categories:

TOP 1

Oracle Hospitality is top 1 Hotel Management Software product

TOP 20

Oracle Hospitality is one of the 20 Restaurant Management Software products

If you are considering Oracle Hospitality it might also be a good idea to investigate other subcategories of Hotel Management Software collected in our base of SaaS software reviews.

Companies have unique needs and requirements and no software solution can be ideal in such a situation. It is futile to try to find a perfect off-the-shelf software app that fulfills all your business wants. The wise thing to do would be to customize the application for your special requirements, employee skill levels, budget, and other factors. For these reasons, do not rush and pay for well-publicized leading systems. Though these may be widely used, they may not be the best fit for your unique requirements. Do your homework, look into each short-listed platform in detail, read a few Oracle Hospitality Hotel Management Software reviews, call the vendor for clarifications, and finally settle for the application that provides what you want.

How Much Does Oracle Hospitality Cost?

Oracle Hospitality Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Oracle Hospitality pricing information is available by quote only. Contact Oracle directly to get a customized quote for your business needs.

User Satisfaction

Positive Social Media Mentions 194
Negative Social Media Mentions 5

We realize that when you make a decision to buy Hotel Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Oracle Hospitality reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Oracle Hospitality. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • Dutch
  • Polish
  • Turkish
  • Swedish

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Oracle Hospitality Comparisons

Oracle Hospitality user reviews

Decent Product, Horrible Customer Support

Read full review >
Anonymous Reviewer
2/5

Overall impression

1/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 11.12.2019 Company Size: 51-100 Employees Industry: Hospitality

What are Oracle Hospitality pricing details?

Oracle Hospitality Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Oracle Hospitality pricing information is available by quote only. Contact Oracle directly to get a customized quote for your business needs.

What integrations are available for Oracle Hospitality?

  • Suite8
  • OPERA
  • Myfidelio.net
  • 3C Integra Pay@Counter
  • MyCheck Mobility

Oracle Hospitality average rating:

Average score
2.5/5 (1 user reviews)
2/5

Overall impression

4/5

Customer Support

3/5

Value for Money

1/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Anonymous Reviewer

PROS: The product itself serves its purpose. It is not the most intuitive PMS but it certainly has quite a bit of customizability.

CONS: The customer service experience in their Latin American Department is among the worst we have experienced. The sales representatives are rude, misleading, and will try to take advantage of you any chance they get. They rely on subcontracted service technicians to provide customer service, distancing themselves from any mistakes they make. If errors due arise, rest assured that the Oracle reps will be the first to know how much they will cost to fix.

Reviewed 4 months ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: The product itself serves its purpose. It is not the most intuitive PMS but it certainly has quite a bit of customizability.

CONS: The customer service experience in their Latin American Department is among the worst we have experienced. The sales representatives are rude, misleading, and will try to take advantage of you any chance they get. They rely on subcontracted service technicians to provide customer service, distancing themselves from any mistakes they make. If errors due arise, rest assured that the Oracle reps will be the first to know how much they will cost to fix.

Reviewed 4 months ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Decent Product, Horrible Customer Support

Read full review >
Anonymous Reviewer
2/5

Overall impression

1/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 11.12.2019 Company Size: 51-100 Employees Industry: Hospitality

PROS: The product itself serves its purpose. It is not the most intuitive PMS but it certainly has quite a bit of customizability.

CONS: The customer service experience in their Latin American Department is among the worst we have experienced. The sales representatives are rude, misleading, and will try to take advantage of you any chance they get. They rely on subcontracted service technicians to provide customer service, distancing themselves from any mistakes they make. If errors due arise, rest assured that the Oracle reps will be the first to know how much they will cost to fix.

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Reviewed By Jenny Chang
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This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.
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