A lot of good things with Oracle Cloud.

What are the best aspects of this product?

It's simple to implement. It provides varying platform that gives users the option to settle for a platform they find suitable. For new users, it's easy to get around. Critical metrics are showcased in a presentable manner. It gives the user ability to review customer requirements in the form of location and industry, seeking patterns, and nurturing cross-sell and up-sell opportunities.

What aspects are problematic or could work better?

Its data import process has matured since its previous releases. Back then, when data import happens to have failed, it barely offered an info as to where the issue originated. But recently, its releases have improved significantly. Error messages this time around are easy to tackled and simple to comprehend. Later on, I feel this process will continue to evolve as it grows.

What specific problems in your company were solved by this product?

Quick organic growth and as a result of varying global acquisitions that led to several CRM systems. Our organization want to seek out a quality CRM solution capable of consolidating CRM systems in one place. We were successful in implemenenting Oracle Sales Cloud as our standard and globalized CRM system. It helped set standards and carry out a worldwide opportunity management. It helped in the creation of hundreds of reports to gauge our business pulse.

Are you a current user of this product?

Yes