A very comprehensive tool

What are the best aspects of this product?

We were able to handle customer conversations more efficiently. The chat and email features are very useful.

What aspects are problematic or could work better?

It's not recommended for new users and it has complicated reports.

What specific problems in your company were solved by this product?

It provides great customer service. It's also very easy to answer inquiries.

Are you a current user of this product?

No