Price

$90

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Oracle Service Cloud REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 7.8

What is Oracle Service Cloud?

Oracle Service Cloud is an enterprise scale suite of contact center and customer service software. The platform consists of Oracle’s RightNow suite of apps that facilitate social, web, and contact center customer services.

Oracle´s RightNow products help users to offer a unified, cross-channel service to their customers. Oracle bought RightNow Technologies in 2011. With the acquisition, Oracle and RightNow provide solutions to improve customer service across all channels.

The following Oracle RightNow products are offered through the Oracle Service Cloud platform:

Oracle RightNow Web Experience: This product offers a self-service platform for your customers that is accessible through email, mobile, web, and chat.

RightNow Social Experience: This app enables brands to manage their social interactions and to provide support across social networks.

RightNow Contact Center Experience: This product provides end-to-end management of the entire customer journey by unifying knowledge, customer records, and interaction history.

RightNow Policy Automation: This service allows users to offers personalized customer service by setting custom policies for the services they provide through face-to-face channels, call center, and self-service.

RightNow Engage: This solution provides marketing automation and analytics to improve the customer experience. You can use it to offer personalized, timely communications and obtain access to real-time actionable insights.

Overview of Oracle Service Cloud Benefits

Oracle Service Cloud’s cross-channel web customer service and contact center service include virtual assistants, live chats, email support, guided resolution, and case management.

Oracle Social Experience helps you monitor mentions and interactions across your own website as well as Facebook fan pages, RSS-enabled sites, YouTube, and Twitter.

Offer self-service by creating a knowledgebase comprised of resources and content from both customers and agents. This feature includes content authoring and semantic search.

You can deliver targeted and automated campaigns across multiple channels. Build personalized and large volume campaigns, obtain full visibility into campaign performance as well as customer engagement.

Listen, monitor, and react to feedback from social, web, and contact center channels. Collect feedback from different units into one solution. Route survey results automatically to the right departments and individuals, and identify and prioritize unhappy customers.

Use Oracle RightNow Analytics Cloud Service to create custom dashboard and reports, or use the pre-built reports and library of charts and customizable charting options. You can create role-based reports with the drag-and-drop graphical report design tool. Obtain insight into individual customer behavior across multiple channels.

Overview of Oracle Service Cloud Features

  • Actionable insight reports
  • Add-ins and custom code compatible
  • Case management and guided resolution
  • Complete customer profiles
  • Compliance management
  • Cross-channel customer interaction history
  • Custom policy automation tool
  • Customer intent + content matching
  • Customizable and pre-built reports and dashboards
  • DIACAP, NIST, HIPAA, FISMA compliant
  • Email support, live chat, and virtual assistants
  • Facebook experience builder
  • Knowledgebase creation and management
  • Multi-channel social brand monitoring
  • Multiple customer self-service tools
  • Offer personalized, tailored services/advice
  • Open API
  • PCI Certified Cloud, Government Cloud for DoD
  • Service Level and Change Management
  • Unified multi-channel support

Oracle Service Cloud Position In Our Categories

Position of Oracle Service Cloud in our main categories:

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200

Oracle Service Cloud is one of the top 200 Customer Support Software products

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200

Oracle Service Cloud is one of the top 200
Customer Support Software products


If you are considering Oracle Service Cloud it might also be beneficial to analyze other subcategories of Best Customer Support Software collected in our database of SaaS software reviews.Call Center Software, Remote Support Software, IT Service Management Software

Enterprises have different wants and requirements and no software platform can be ideal in such a scenario. It is useless to try to find a perfect out-of-the-box software product that meets all your business needs. The smart thing to do would be to adapt the system for your special wants, worker skill levels, finances, and other factors. For these reasons, do not hurry and pay for well-publicized popular solutions. Though these may be widely used, they may not be the ideal fit for your unique needs. Do your research, investigate each short-listed application in detail, read a few Oracle Service Cloud reviews, speak to the maker for clarifications, and finally settle for the application that provides what you need.

How Much Does Oracle Service Cloud Cost?

Oracle Service Cloud Pricing Plans:

Call Oracle Sales for a quote.

Pricing Features

  • Annual cancellation option
  • Fixed price multi-year contract
  • Flex up/down licensing / usage
  • Flexible upgrade schedules
  • Money back guaranteed SLAs

Oracle Service Cloud offers the following pricing packages:

Standalone Chat Dynamic Agent Desktop

  • From $90/seat
  • Analytics
  • App Builder Experience Designer
  • Chat
  • Chat Incident (Case) and Service Contract Management
  • Cloud Platform
  • Core Solution Components
  • Feedback Cloud Service – Chat Surveys
  • Knowledge

Standard Dynamic Agent Desktop

  • From $110/seat
  • Analytics
  • App Builder Experience Designer
  • Core Solution Components
  • Dynamic Agent Desktop including: contextual workspaces, opportunity tracking, and mobile agent app
  • Email Management Cloud Service
  • Enhanced Cloud Platform
  • Knowledge
  • Multi-channel Incident (Case) and Service Contract Management

Enterprise Dynamic Agent Desktop

  • From $140/seat
  • Standard Edition
  • Dynamic Agent Desktop including guided assistance
  • Enhanced Cloud Platform
  • Feedback
  • Outreach
  • Social Monitor

Enterprise Contact Center Dynamic Agent Desktop

  • From $250/seat
  • Enterprise Edition
  • Chat
  • Dynamic Agent Desktop including agent scripting and desktop workflow
  • Enhanced Cloud Platform
  • Product Registration

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Oracle Service Cloud reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Oracle Service Cloud. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

247

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • PHONE NO.
  • TICKETS

What are Oracle Service Cloud pricing details?

Oracle Service Cloud Pricing Plans:

Call Oracle Sales for a quote.

Pricing Features

  • Annual cancellation option
  • Fixed price multi-year contract
  • Flex up/down licensing / usage
  • Flexible upgrade schedules
  • Money back guaranteed SLAs

Oracle Service Cloud offers the following pricing packages:

Standalone Chat Dynamic Agent Desktop

  • From $90/seat
  • Analytics
  • App Builder Experience Designer
  • Chat
  • Chat Incident (Case) and Service Contract Management
  • Cloud Platform
  • Core Solution Components
  • Feedback Cloud Service – Chat Surveys
  • Knowledge

Standard Dynamic Agent Desktop

  • From $110/seat
  • Analytics
  • App Builder Experience Designer
  • Core Solution Components
  • Dynamic Agent Desktop including: contextual workspaces, opportunity tracking, and mobile agent app
  • Email Management Cloud Service
  • Enhanced Cloud Platform
  • Knowledge
  • Multi-channel Incident (Case) and Service Contract Management

Enterprise Dynamic Agent Desktop

  • From $140/seat
  • Standard Edition
  • Dynamic Agent Desktop including guided assistance
  • Enhanced Cloud Platform
  • Feedback
  • Outreach
  • Social Monitor

Enterprise Contact Center Dynamic Agent Desktop

  • From $250/seat
  • Enterprise Edition
  • Chat
  • Dynamic Agent Desktop including agent scripting and desktop workflow
  • Enhanced Cloud Platform
  • Product Registration

What integrations are available for Oracle Service Cloud?

Oracle Service Cloud offers open standard-based APIs to enable integration to your other systems.

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