MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Price

$90

Logo of Oracle Service Cloud
Ask Vendor A QuestionFind A Better App
Logo of Oracle Service Cloud

Oracle Service Cloud REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 7.8

What is Oracle Service Cloud?

Oracle Service Cloud is an enterprise-grade software solution that combines the power of contact center applications and customer service systems in one convenient platform. It offers a comprehensive set of tools that facilitate social, web, and contact center customer services in a single hub so that users no longer need to invest in multiple applications to manage their support efforts.

After acquiring RightNow Technologies in 2011, Oracle now provides their products through this platform. Among the applications you may choose from are Oracle RightNow Web Experience, RightNow Social Experience, RightNow Contact Center Experience, RightNow Policy Automation, and RightNow Engage. These systems offer specialized customer service functions that deal with self-service technical support, social network support, end-to-end customer management, and marketing analytics so that you can supercharge the way you handle your customer support operations as effortlessly as possible.

With this program at your disposal, you can have access to best-in-class features for web customer service, cross-channel contact center management, knowledge management, policy automation, and field service management. These allow you to do everything ranging from engaging customers and mobilizing agents to boosting office collaboration and improving overall customer experience. You may also use this platform to automate a number of repetitive back-office tasks so that you can address the concerns of your customers faster and deliver quality support through the preferred channels of your clients.

Overview of Oracle Service Cloud Benefits

Oracle Service Cloud’s cross-channel web customer service and contact center service include virtual assistants, live chats, email support, guided resolution, and case management.

It offers a social tool that lets you helps you keep tabs on interactions within your website and social media accounts including Facebook, YouTube, and Twitter.

Moreover, you can provide customers with self-service options so they can help themselves to the information that they need. These options include knowledge bases where you can post resources and content from both customers and agents.

Using Oracle Service Cloud, you can also automate campaigns on different communication channels. With this, you can get a bird’s eye view of your efforts and further boost customer engagement. To take your customer service operations up a notch, you may also use the analytics module of this platform to get reports on your data. This way, it is easy to pinpoint how you can improve your processes and what strategies will work to further satisfy your customers.

Overview of Oracle Service Cloud Features

  • Actionable insight reports
  • Add-ins and custom code compatible
  • Case management and guided resolution
  • Complete customer profiles
  • Compliance management
  • Cross-channel customer interaction history
  • Custom policy automation tool
  • Customer intent + content matching
  • Customizable and pre-built reports and dashboards
  • DIACAP, NIST, HIPAA, FISMA compliant
  • Email support, live chat, and virtual assistants
  • Facebook experience builder
  • Knowledgebase creation and management
  • Multi-channel social brand monitoring
  • Multiple customer self-service tools
  • Offer personalized, tailored services/advice
  • Open API
  • PCI Certified Cloud, Government Cloud for DoD
  • Service Level and Change Management
  • Unified multi-channel support

Oracle Service Cloud Position In Our Categories

Position of Oracle Service Cloud in our main categories:

200

Oracle Service Cloud is one of the top 200 Customer Support Software products

200

Oracle Service Cloud is one of the 200
Customer Support Software products


If you are interested in Oracle Service Cloud it may also be sensible to check out other subcategories of Best Customer Support Software collected in our base of SaaS software reviews.Help Desk & Ticketing Software, Remote Support Software, IT Service Management Software

Companies have unique wants and requirements and no software platform can be ideal in such a situation. It is futile to try to find an ideal off-the-shelf software system that fulfills all your business requirements. The wise thing to do would be to customize the application for your specific needs, worker skill levels, budget, and other elements. For these reasons, do not rush and invest in well-publicized popular systems. Though these may be widely used, they may not be the perfect fit for your particular needs. Do your homework, check out each short-listed system in detail, read a few Oracle Service Cloud reviews, call the vendor for explanations, and finally select the product that provides what you require.

How Much Does Oracle Service Cloud Cost?

Oracle Service Cloud Pricing Plans:
Free trial
Standalone Chat D.A.D.
From $90/seat
Standard D..A.D.
From $110/seat
Enterprise D.A.D.
From $140/seat
Enterprise Contact Center D.A.D.
From $250/seat

Call Oracle Sales for a quote.

Pricing Features

  • Annual cancellation option
  • Fixed price multi-year contract
  • Flex up/down licensing / usage
  • Flexible upgrade schedules
  • Money back guaranteed SLAs

Oracle Service Cloud offers the following pricing packages:

Standalone Chat Dynamic Agent Desktop

  • From $90/seat
  • Analytics
  • App Builder Experience Designer
  • Chat
  • Chat Incident (Case) and Service Contract Management
  • Cloud Platform
  • Core Solution Components
  • Feedback Cloud Service – Chat Surveys
  • Knowledge

Standard Dynamic Agent Desktop

  • From $110/seat
  • Analytics
  • App Builder Experience Designer
  • Core Solution Components
  • Dynamic Agent Desktop including: contextual workspaces, opportunity tracking, and mobile agent app
  • Email Management Cloud Service
  • Enhanced Cloud Platform
  • Knowledge
  • Multi-channel Incident (Case) and Service Contract Management

Enterprise Dynamic Agent Desktop

  • From $140/seat
  • Standard Edition
  • Dynamic Agent Desktop including guided assistance
  • Enhanced Cloud Platform
  • Feedback
  • Outreach
  • Social Monitor

Enterprise Contact Center Dynamic Agent Desktop

  • From $250/seat
  • Enterprise Edition
  • Chat
  • Dynamic Agent Desktop including agent scripting and desktop workflow
  • Enhanced Cloud Platform
  • Product Registration

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Oracle Service Cloud reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Oracle Service Cloud. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

247

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • PHONE
  • TICKETS

What are Oracle Service Cloud pricing details?

Oracle Service Cloud Pricing Plans:
Free trial
Standalone Chat D.A.D.
From $90/seat
Standard D..A.D.
From $110/seat
Enterprise D.A.D.
From $140/seat
Enterprise Contact Center D.A.D.
From $250/seat

Call Oracle Sales for a quote.

Pricing Features

  • Annual cancellation option
  • Fixed price multi-year contract
  • Flex up/down licensing / usage
  • Flexible upgrade schedules
  • Money back guaranteed SLAs

Oracle Service Cloud offers the following pricing packages:

Standalone Chat Dynamic Agent Desktop

  • From $90/seat
  • Analytics
  • App Builder Experience Designer
  • Chat
  • Chat Incident (Case) and Service Contract Management
  • Cloud Platform
  • Core Solution Components
  • Feedback Cloud Service – Chat Surveys
  • Knowledge

Standard Dynamic Agent Desktop

  • From $110/seat
  • Analytics
  • App Builder Experience Designer
  • Core Solution Components
  • Dynamic Agent Desktop including: contextual workspaces, opportunity tracking, and mobile agent app
  • Email Management Cloud Service
  • Enhanced Cloud Platform
  • Knowledge
  • Multi-channel Incident (Case) and Service Contract Management

Enterprise Dynamic Agent Desktop

  • From $140/seat
  • Standard Edition
  • Dynamic Agent Desktop including guided assistance
  • Enhanced Cloud Platform
  • Feedback
  • Outreach
  • Social Monitor

Enterprise Contact Center Dynamic Agent Desktop

  • From $250/seat
  • Enterprise Edition
  • Chat
  • Dynamic Agent Desktop including agent scripting and desktop workflow
  • Enhanced Cloud Platform
  • Product Registration

What integrations are available for Oracle Service Cloud?

Oracle Service Cloud offers open standard-based APIs to enable integration to your other systems.

User reviews


No reviews yet

0
0
0
0
0

Average Rating:

Write your own review of this product

Add a review

Thank you for submitting your review!

In order to ensure high-quality of our reviews we'll have to verify your email address. Please insert your email address below.

Thank you!

A verification email has been sent to the address you provided. Please click on the link in that email to finalize your review submission.

Page last modified

Share
Tweet
+1
Share