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User review of Oracle Service Cloud

All in one tool

- by Isobel

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

All customer interactions are in one platform so it's very easy to manage all of them.

What aspects are problematic or could work better?

It doesn't show all the email addresses of a single customer. This makes it hard to see previous interactions.

What specific problems in your company were solved by this product?

It allows us to track all customer interactions, making it easier to answer inquiries.

Are you a current user of this product?

No

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

N/A

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.