Easily customizable

What are the best aspects of this product?

It offers a lot of customization options. It can be used in a lot of ways in different organizations.

What aspects are problematic or could work better?

Cloud access and social services need improvement. It's hard to explain sessions to others.

What specific problems in your company were solved by this product?

It allowed us to work better because we can solve customer problems faster. Integration with other Oracle ecosystem is also great.

Are you a current user of this product?

No