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User review of Oracle Service Cloud

Excellent CRM application

- by Javonte

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

It's the best CRM tool. We can now manage a lot of clients at a faster rate while still giving the best service.

What aspects are problematic or could work better?

The interface is a bit outdated, making it hard to use all its functionalities to its maximum.

What specific problems in your company were solved by this product?

Managing customer service became more efficient for us. We can easily answer client emails and calls.

Are you a current user of this product?

No

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

N/A

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.