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User review of Oracle Service Cloud

Gives you lots of awesome functions

- by Amani

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

It is a must-have tool because of its awesome functions including the management and creation of tasks, contact database, data retrieving from CRM, and customization of the dashboard. It can also be used to prepare surveys and create graphs.

What aspects are problematic or could work better?

The interface needs improvement. But other than that, it's simply amazing! It's highly recommended and very easy to use. We love it! Absolutely no negative comments.

What specific problems in your company were solved by this product?

It helped us with contacts management, task management, opportunity management, quick resolution, CX, design surveys, and polls. It truly is a problem-solver.

Are you a current user of this product?

Yes

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.