High-level customer care management

What are the best aspects of this product?

It integrated a lot of useful functions including customer care, call center and social media moderation. Monitoring customers and communicating with them also became very easy. And since it's cloud-based, license costs can also be optimized. It can also integrate with other CRM.

What aspects are problematic or could work better?

There should be a dedicated key user to keep the interface updated. It can also be hard to learn. Tutorials should be provided so customers can be informed on how to use each update.

What specific problems in your company were solved by this product?

It integrates well with other programs. This helped us improve our service and answer customer inquiries with efficiency. We love Oracle Service Cloud.

Are you a current user of this product?

No