I love their customer service

What are the best aspects of this product?

It has a lot of great features including Knowledge management, Contact Center, Guided Assistance, Policy automation, Case management, and customer portal framework. The upgrades also take less than five minutes to get the latest update.

What aspects are problematic or could work better?

The admin console is slow and there are problems with it. It also doesn't notify you when there's an upgrade.

What specific problems in your company were solved by this product?

It allowed us to leverage reference implementation and contains a huge KB article repository.

Are you a current user of this product?

Yes