Provides awesome customer service

What are the best aspects of this product?

Easy to use and customize. Its support is its greatest strength as they are very responsive. It's also great at creating new projects and profiles. To add to his, it's very easy to navigate.

What aspects are problematic or could work better?

I don't find anything wrong with Oracle Service Cloud. It's an awesome software that helped our company greatly.

What specific problems in your company were solved by this product?

We can now talk to multiple customers. And since it is cloud-based, we can use it anytime.

Are you a current user of this product?

No