What are the best aspects of this product?
I love the fact that it's a self-hosted version. What's more, the ball is in your court when it comes to its look and feel. I love how it functions. We no longer have to resort to paying for having 50 to 100 users monthly.
What aspects are problematic or could work better?
I don't like the fact that it's not as polished compared to other companies in the market. It comes with a lot of features though. Sometimes, such functionality can be a bit cloudy and complex. There will be instances where it can be frustrating especially in the implementation process.
What specific problems in your company were solved by this product?
We're able to save thousands of dollars yearly thanks to this service. We noticed a cost in efficiency ever since we migrated from Zendesk to this platform. We can also brand this out without worrying about premium payment. As a result, this became a trusted platform with a buttery-smooth experience for today's clients.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?