get listedPrice
$9
What is osTicket?
osTicket is an open source customer support ticket management software. The app enables you to collect all incoming enquirers from phone calls, email, and web forms into one platform. Users can then filter tickets and route them to the right executive. They can utilize the auto-assigner and auto-responder to set repeated actions and workflows for certain ticket types. The customer support app provides dashboard reports and a customer self-service portal.
osTicket provides a open source customer support and ticket management product for businesses of all sizes, particularly medium and small businesses. The app can be used to gather tickets and delegate custom fields to each ticket, creating a list of data linked with each ticket that can be shared on the knowledgebase for clients. Users can create auto-response templates for incoming email tickets and use rich text HTML to add their videos, images, and logo to tickets.
osTicket’s ticket filter tool allows users to define routing rules for tickets so that they are assigned to the right department and person. Tickets can also be reassigned if they are not sent to the right agent, and notes of all actions are stored in the ticket thread. Users can also define automatic actions for each ticket, such as a canned response. osTicket helps further to streamline operations as you can use the ticket locking tool to avoid agent collision.
Overview of osTicket Benefits
- Custom Fields: Create custom fields. Listing and forms can be added to web tickets as well as specific help topics.
- Ticket Filters: Utilize filters to route incoming tickets and set automatic actions such as canned responses, department assignment, and ticket rejection.
- Agent Collision Avoidance: Users can lock tickets so that multiple agents do not reply to the same query. They can set the amount of time the ticket remains locked.
- Service Level Agreements: Create as many SLA plans as you need and link them with ticket filters, departments, and help topics. Get overdue notifications and alerts on due dates missed.
- Customer Portal: All support requests and their responses are automatically stored and saved to a customer self-help portal. Users can utilize their email and ticket ID to access help pages.
Overview of osTicket Features
- Agent collision avoidance
- Assign and transfer tickets
- Configurable automatic reply
- Configurable help topic
- Custom fields
- Custom help topic forms
- Customer support portal
- Dashboard reports
- Internal notes to tickets
- Rich text or HTML email
- Rules to route incoming tickets
- Service Level Agreements
- Ticket filters
osTicket Position In Our Categories
Position of osTicket in our main categories:
osTicket is one of the top 100 Help Desk Software products
If you are considering osTicket it may also be sensible to examine other subcategories of Best Help Desk Software listed in our database of B2B software reviews.Industry-Specific Help Desk Software, Service Desk Software
Every company is different, and might call for a special Help Desk Software solution that will be adjusted to their business size, type of clients and staff and even particular niche they deal with. We advise you don't count on locating a perfect software that is going to work for each business regardless of their background is. It may be a good idea to read a few osTicket reviews first and even then you should remember what the solution is supposed to do for your business and your workers. Do you need an easy and intuitive solution with just elementary features? Will you actually use the advanced tools required by experts and big enterprises? Are there any specific features that are especially beneficial for the industry you work in? If you ask yourself these questions it is going to be much easier to locate a trustworthy service that will match your budget.
How Much Does osTicket Cost?
osTicket Pricing Plans:
osTicket offers four editions:
Free osTicket:
- Self hosted
- Community supported
- Configurable attachments
- Unlimited tickets
- Unlimited users
Basic: $9 per agent per month
- Cloud hosted
- 2MB attachments
- Unlimited tickets
- Unlimited users
- Support via phone and email
Standard: $12 per agent per month
- Cloud hosted
- 4MB attachments
- Support via phone and email
- Unlimited tickets
- Unlimited users
Premium: $16 per agent per month
- Cloud hosted
- 8MB attachments
- Extended security features
- Support via phone and email
- Unlimited tickets
- Unlimited users
User Satisfaction
We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and osTicket reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with osTicket. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.
POSITIVE SOCIAL MENTIONS | 73 |
NEGATIVE SOCIAL MENTIONS | 3 |
Technical details
- Windows
- Mac
- English
- Europe
- Freemium
- Monthly payment
- Annual Subscription
- Small Business
- Medium Business
- Freelancers
- On Premise
- Cloud Hosted
What Support Does This Vendor Offer?
- PHONE NO.
- TRAINING
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osTicket User Reviews
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What are osTicket pricing details?
osTicket Pricing Plans:
osTicket offers four editions:
Free osTicket:
- Self hosted
- Community supported
- Configurable attachments
- Unlimited tickets
- Unlimited users
Basic: $9 per agent per month
- Cloud hosted
- 2MB attachments
- Unlimited tickets
- Unlimited users
- Support via phone and email
Standard: $12 per agent per month
- Cloud hosted
- 4MB attachments
- Support via phone and email
- Unlimited tickets
- Unlimited users
Premium: $16 per agent per month
- Cloud hosted
- 8MB attachments
- Extended security features
- Support via phone and email
- Unlimited tickets
- Unlimited users
What integrations are available for osTicket?
No information available
User reviews
User reviews in total: 7
Average Rating:
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The most favorable review
Jeanne
3 months ago
Pros: OS Ticket has a developer community and user base that are both experienced and established. We were able to have the OS Ticket implemtations setup from within for clients to utilize. It functions impressively well with the Helpdesk system. It has all the basic functionality we need.
Cons: Its older versions suffered badly as a result of its poor version techniques and certain spaghetti code. Thing is, great strides were made in getting the code in meeting today's standards. But then again, this only becomes relevant if you're making comprehensive system modifications. With the latest hosted systems offerings and a wide range of functionality, this isn't usually a huge problem for a majority of end-users.
The least favorable review
Myron
1 month ago
Pros: It has everything we want in giving a hand to our customers. It's a thing of beauty. We're using it as our basic ticket system along with its classifications. It also has a functioning knowledge base.
Cons: As of this writing, we have yet to spot anything negative. It basically covers all bases.