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User review of osTicket

A fantastic open-source ticket solution for everyone.

- by Delia

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Making use of it is really easy. Clients have little to issue in logging tickets. I love how it's simple in getting the software customised. Even with limited php knowledge, I'm still able to make the necessary adjustments in integrating some of what I learned into the system.

What aspects are problematic or could work better?

I was facing problems with embedded links. This is happens to tickets from customers where the system web address has been included in the URL form. In the early going, we were dealing with some problems in getting the screenshots uploaded.

What specific problems in your company were solved by this product?

During the time when the OS ticket system was brought our support desk, we were already facing a lot of support calls. At first, we tried to operate a call-back list. Unfortunately, this ended up becoming unmanageable since it was difficult to include further details with issues each user is facing. When the OS ticket system was introduced, we gave the customers the ability to have their log issues sent directly to our support desk.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.