A fantastic open-source ticket solution for everyone.

What are the best aspects of this product?

Making use of it is really easy. Clients have little to issue in logging tickets. I love how it's simple in getting the software customised. Even with limited php knowledge, I'm still able to make the necessary adjustments in integrating some of what I learned into the system.

What aspects are problematic or could work better?

I was facing problems with embedded links. This is happens to tickets from customers where the system web address has been included in the URL form. In the early going, we were dealing with some problems in getting the screenshots uploaded.

What specific problems in your company were solved by this product?

During the time when the OS ticket system was brought our support desk, we were already facing a lot of support calls. At first, we tried to operate a call-back list. Unfortunately, this ended up becoming unmanageable since it was difficult to include further details with issues each user is facing. When the OS ticket system was introduced, we gave the customers the ability to have their log issues sent directly to our support desk.

Are you a current user of this product?

Yes