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User review of osTicket

An open-sourced helpdesk with a traditional design.

- by Matt

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I like the customization it has. It's huge. This gives the helpdesk way more edge compared to other hosted solutions. In addition, it's capable of making tickets from e-mails.

What aspects are problematic or could work better?

The system functions with an arcahic design. It's what makes it lag behind its competition. Fortunately, this can be remedied through the use of resposive and customized theme.

What specific problems in your company were solved by this product?

It makes things easier for us. Managing customer issues are less of a hassle. It's convenient. Things ar finally organized.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Religious Institutions

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.