What are the best aspects of this product?
I like the customization it has. It's huge. This gives the helpdesk way more edge compared to other hosted solutions. In addition, it's capable of making tickets from e-mails.
What aspects are problematic or could work better?
The system functions with an arcahic design. It's what makes it lag behind its competition. Fortunately, this can be remedied through the use of resposive and customized theme.
What specific problems in your company were solved by this product?
It makes things easier for us. Managing customer issues are less of a hassle. It's convenient. Things ar finally organized.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
More than 100 Employees
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?