What are the best aspects of this product?
OS Ticket has a developer community and user base that are both experienced and established. We were able to have the OS Ticket implemtations setup from within for clients to utilize. It functions impressively well with the Helpdesk system. It has all the basic functionality we need.
What aspects are problematic or could work better?
Its older versions suffered badly as a result of its poor version techniques and certain spaghetti code. Thing is, great strides were made in getting the code in meeting today's standards. But then again, this only becomes relevant if you're making comprehensive system modifications. With the latest hosted systems offerings and a wide range of functionality, this isn't usually a huge problem for a majority of end-users.
What specific problems in your company were solved by this product?
OS Tickets became the platform and functioning as a Helpdesk. It works either internally or as a client-facing software. It minimizes the burden of dealing with support cases. We're making use of it in keeping track of software development issues constantly being reported by end-users.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
What is your industry?
Computer & Network Security
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?