Perfect for whatever it is we need.

What are the best aspects of this product?

It has everything we want in giving a hand to our customers. It's a thing of beauty. We're using it as our basic ticket system along with its classifications. It also has a functioning knowledge base.

What aspects are problematic or could work better?

As of this writing, we have yet to spot anything negative. It basically covers all bases.

What specific problems in your company were solved by this product?

Now we have a way in tracking client requests and problems. This includes the time spent by the developer on a certain problem. It also covers specifically on what the resolution was. It helps us assist clients in a proactive manner.

Are you a current user of this product?

Yes