What are the best aspects of this product?
It has everything we want in giving a hand to our customers. It's a thing of beauty. We're using it as our basic ticket system along with its classifications. It also has a functioning knowledge base.
What aspects are problematic or could work better?
As of this writing, we have yet to spot anything negative. It basically covers all bases.
What specific problems in your company were solved by this product?
Now we have a way in tracking client requests and problems. This includes the time spent by the developer on a certain problem. It also covers specifically on what the resolution was. It helps us assist clients in a proactive manner.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year