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User review of osTicket

Thanks to this platform I am available for my customers 24/7

- by Perry

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I love how my clients can get in touch with me easily. I am amazed how this software shows incoming tickets, so I can respond to support tickets quickly. This software grants sample HTML email templates and huge customization tools. And you don’t have to worry about installation, because it’s easy and quickly.

What aspects are problematic or could work better?

In my opinion, they need to work on the plugins of some features. This is not a big problem, because I know how to code the plugins in the features to customize the system the way I want.

What specific problems in your company were solved by this product?

I am in Game Development business, and this means that communication with my customers is really important. Whenever a customer purchase a game, they need to know that I am 24/7 available for any question or help. Thanks to OsTicket my customers can get in touch with me quickly and effortlessly by sending me email via online web form. The OsTicket sorts all incoming tickets the way I want, in chronological order, ticket status such as: open, closed or on-hold, and ticket priority.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Computer Games

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.