User review
of osTicket
Useful free ticketing platform
-
by Cindy
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
I can completely change the hosted version the way I want. Also, thanks to this platform we save $600-1200 a year, because you don’t have to pay for e.g. $50-100 per user, my team is of 10 members and according to this we are saving thousands of dollars. The software provides you with many features and updates continuously.
What aspects are problematic or could work better?
Yes, the platform has plenty of features, but sometimes they are complicated, especially when you need to do the implementation.
What specific problems in your company were solved by this product?
This software saves you money, and we are allowed to brand it without paying a premium version.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Consumer Services
USAGE & IMPLEMENTATION
How many people in your company actively use this product?
all employees
PRICING & COSTS
How long is your contract with the vendor?
1 year
