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PagerDuty Review

PagerDuty
Our score: 8.9 User satisfaction: 97%

What is PagerDuty?

PagerDuty is is an operations performance platform created to improve the reliability and performance of businesses by eliminating the chaos across the entire operations lifecycle. PagerDuty gives IT and development operation teams powerful capabilities including alert monitoring, on-call scheduling, escalation policies and incident monitoring to resolve problems in their apps, servers and websites.

PagerDuty enables DevOps teams to deliver high-performing apps and delightful customer experiences. With real-time alerts and visibility into critical systems and applications, operations teams can quickly detect, triage, and resolve incidents from development through production.

With hundreds of native integrations with operations tools, automated scheduling, advance reporting, and guaranteed availability, PagerDuty is trusted by over 7,000 organizations globally to increase business and employee efficiency. Powered by machine learning, the software effectively makes the right information accessible to you. It can help you work smarter thanks to operations health analytics, industry benchmarking, and seamless automation.

Overview of PagerDuty Benefits

Incident management solution PagerDuty is an agile tool that is aimed at keeping real-time operations at optimum levels through the use of streamlined incident resolution methods. PagerDuty enriches and aggregates events and then correlates them, turning those events into actionable alerts. The system then accelerates and smoothens the incident management lifecycle by reducing noise and resolution times.

PagerDuty is a very popular tool, mainly because it is an alerting application that is simple, user-friendly and integrates well with other business systems and applications. The system is implemented in lots of countries and has scheduling that enables for follow-the-sun ops teams to thrive.

PagerDuty enables users to set up and prioritize alerts for the whole team, providing them with SMS and voice messages capability on top of standard email alerts. And if the system detects that a team member is not responding, it can be set to escalate the alerts automatically. For instance, if a team member doesn’t reply to an email in a timely manner, the system would then send an SMS notification a few minutes later, and so on. Another alternative is to send notifications to team members if someone isn’t responding. The service also lets you configure and deploy on-duty calendars, enabling you to alternate who you want to notify first depending on the date and schedule of other members of the team.

Overall, PagerDuty streamlines the management of your entire lifecycle, especially when it comes to dealing with connections and communications. It connects with over 300 third-party system for you to gain end-to-end visibility of your workflows. In collaborating with your team, its on-call management solution strengthen accountability for your team. Furthermore, modern incident response is available for the most critical incidents to receive the best and most effective response through automated precision response, incident priority and stakeholder communication.

Overview of PagerDuty Features

  • Event Grouping & Enrichment
  • Reliable & Rich Alerting
  • Scheduling & Automated Escalations
  • Mobile Incident Management
  • Real-Time Collaboration
  • System & User Reporting
  • Always-On, Guaranteed Delivery
  • Enterprise-Grade Security & Controls
  • Service Grouping

PagerDuty Position In Our Categories

Since businesses have special business requirements, it is only prudent they abstain from selecting an all-in-one, ”best” software. Needless to say, it would be almost impossible to chance on such a software system even among widely used software solutions. The efficient thing to do can be to take note of the several chief functions that necessitate research like important features, price terms, technical skill ability of staff members, business size, etc. Then, you must do your product research comprehensively. Read these PagerDuty reviews and scrutinize the other solutions in your list in detail. Such detailed product investigation can make sure you take out poorly fit software solutions and choose the one that meets all the benefits you require company requires to achieve growth.

Position of PagerDuty in our main categories:

TOP 50

PagerDuty is one of the top 50 IT Management Software products

TOP 10

PagerDuty is one of the 10 Network Management Software products

If you are interested in PagerDuty it might also be sensible to analyze other subcategories of IT Management Software listed in our database of SaaS software reviews.

There are trendy and widely used solutions in each software group. But are they essentially the best fit for your organization’s special wants? A trendy software product may have thousands of subscribers, but does it provide what you require? For this reason, do not blindly invest in popular systems. Read at least a few PagerDuty IT Management Software reviews and think about the aspects that you desire in the software such as the cost, main functionality, available integrations etc. Then, shortlist a few systems that fit your wants. Try out the free trials of these platforms, read online opinions, get explanations from the seller, and do your homework systematically. This in-depth research is certain to help you choose the best software application for your organization’s special needs.

How Much Does PagerDuty Cost?

PagerDuty Pricing Plans:

Free Trial

Lite Plan

$10/month/user

Basic Plan

$34/month/user

Standard Plan

$59/month/user

Enterprise Plan

$99/month/user

Lite Plan – $9/month/user (annual billing) or $10/month/user

  • Unlimited SMS, Phone Alerts (USA and Canada)
  • Reliable Alerting
  • 100+ Integrations
  • Automatic Escalation
  • Support Knowledge Base

Basic Plan – $29/month/user (annual billing) or $34/month/user

  • All Lite Plan features
  • 25 Global SMS and Phone Alerts
  • On-call Schedules
  • Incident Urgencies
  • Email Support
  • 500 API Requests Monthly
  • 1 Year Data Retention

Standard Plan – $49/month/user (annual billing) or $59/month/user

  • All Basic Plan features
  • Unlimited Global SMS and Phone Alerts
  • Enterprise Integrations
  • Advanced Analytics
  • Single Sign-on
  • Team Organization
  • Unlimited API Requests
  • Custom Incident Urgencies
  • Phone + Email Support
  • Unlimited Data Retention
  • Service Agreements

Enterprise Plan – $99/month/user (annual billing)

  • All Standard Plan features
  • Dedicated Customer Success Manager
  • Customized SLAs
  • Unlimited Read-Only Users
  • Downtime Insurance Protection

User Satisfaction

Positive Social Media Mentions 115
Negative Social Media Mentions 4

We realize that when you make a decision to buy IT Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and PagerDuty reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with PagerDuty. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are PagerDuty pricing details?

PagerDuty Pricing Plans:

Free Trial

Lite Plan

$10/month/user

Basic Plan

$34/month/user

Standard Plan

$59/month/user

Enterprise Plan

$99/month/user

Lite Plan – $9/month/user (annual billing) or $10/month/user

  • Unlimited SMS, Phone Alerts (USA and Canada)
  • Reliable Alerting
  • 100+ Integrations
  • Automatic Escalation
  • Support Knowledge Base

Basic Plan – $29/month/user (annual billing) or $34/month/user

  • All Lite Plan features
  • 25 Global SMS and Phone Alerts
  • On-call Schedules
  • Incident Urgencies
  • Email Support
  • 500 API Requests Monthly
  • 1 Year Data Retention

Standard Plan – $49/month/user (annual billing) or $59/month/user

  • All Basic Plan features
  • Unlimited Global SMS and Phone Alerts
  • Enterprise Integrations
  • Advanced Analytics
  • Single Sign-on
  • Team Organization
  • Unlimited API Requests
  • Custom Incident Urgencies
  • Phone + Email Support
  • Unlimited Data Retention
  • Service Agreements

Enterprise Plan – $99/month/user (annual billing)

  • All Standard Plan features
  • Dedicated Customer Success Manager
  • Customized SLAs
  • Unlimited Read-Only Users
  • Downtime Insurance Protection

What integrations are available for PagerDuty?

PagerDuty integrates with many business systems and applications including:

  • Ansible
  • Apica
  • App Dynamics
  • App Formix
  • Aruba
  • Catchpoint
  • Bitium
  • BMC Remedy
  • Desk.com
  • Flowdock
  • Freshservice Gitter
  • Glip
  • Demisto
  • Crashlyticcs
  • Ghost Inspector
  • Honeybadger
  • HP Sitscope
  • Kayako
  • Keynote
  • Intellinote
  • LogicMonitor
  • MailHop
  • Microsoft Azure
  • Monitis
  • Okta
  • Slack
  • Raygun
  • Opsee
  • Zapier
  • Zendesk
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Reviewed By Louie Andre
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