PagerDuty REVIEW

PagerDuty is is an operations performance platform created to improve the reliability and performance of businesses by eliminating the chaos across the entire operations lifecycle. PagerDuty gives IT and development operation teams powerful capabilities including alert monitoring, on-call scheduling, escalation policies and incident monitoring to resolve problems in their apps, servers and websites.

PagerDuty enables DevOps teams to deliver high-performing apps and delightful customer experiences. With real-time alerts and visibility into critical systems and applications, operations teams can quickly detect, triage, and resolve incidents from development through production.

With hundreds of native integrations with operations tools, automated scheduling, advance reporting, and guaranteed availability, PagerDuty is trusted by over 7,000 organizations globally to increase business and employee efficiency. It is an excellent incidence response and alerting service that is both straightforward and powerful and will make sure that every member of your team are in the same page regarding IT infrastructure status.

PagerDuty is an agile incident management system designed and developed by former Amazon engineers who used their experience and expertise to build a system that seamlessly integrate with IT Ops and Dev Ops monitoring stacks to help enhance operational reliability and agility. PagerDuty enriches and aggregates events and then correlates them, turning those events into actionable alerts. The system then accelerates and smoothens the incident management lifecycle by reducing noise and resolution times.

PagerDuty is a very popular tool, main because it is an alerting application that is simple, user friendly and integrates well with other business systems and applications. The system is implemented in lots of countries and has scheduling that enables for follow-the-sun ops teams to thrive.

PagerDuty enables users to set up and prioritize alerts for the whole team, providing them with SMS and voice messages capability on top of standard email alerts. And if the system detects that a team member is not responding, it can be set to escalate the alerts automatically. For instance, if a team member doesn’t reply to an email in a timely manner, the system woulld then send an SMS notification a few minutes later, and so on. Another alternative is to send notifications to team members if someone isn’t responding. The service also lets you configure and deploy on-duty calendars, enabling you to alternate who you want to notify first depending on the date and schedule of other members of the team.

Simply put, Pagerduty is a very straightforward incidence response and alerting solution that eases the burden of IT infrastructure management teams when it comes to communications. The software comes with tons of supported monitoring platforms. PagerDuty is easy to operate and has powerful GUI scheduling and escalation policy screens. When it comes to support, it offers excellent in-depth help online. Straightforward and powerful, PagerDuty is a platform that helps companies make sure that every member of their IT and development team are in the loop and remain in the loop when it comes to the status of their IT infrastructure.

Lite Plan – $9/month/user (annual billing) or $10/month/user

• Unlimited SMS, Phone Alerts (USA and Canada)
• Reliable Alerting
• 100+ Integrations
• Automatic Escalation
• Support Knowledge Base

Basic Plan – $29/month/user (annual billing) or $34/month/user

• All Lite Plan features
• 25 Global SMS and Phone Alerts
• On-call Schedules
• Incident Urgencies
• Email Support
• 500 API Requests Monthly
• 1 Year Data Retention

Standard Plan – $49/month/user (annual billing) or $59/month/user

• All Basic Plan features
• Unlimited Global SMS and Phone Alerts
• Enterprise Integrations
• Advanced Analytics
• Single Sign-on
• Team Organization
• Unlimited API Requests
• Custom Incident Urgencies
• Phone + Email Support
• Unlimited Data Retention
• Service Agreements

Enterprise Plan – $99/month/user (annual billing)

• All Standard Plan features
• Dedicated Customer Success Manager
• Customized SLAs
• Unlimited Read-Only Users
• Downtime Insurance Protection