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PagerDuty REVIEW

IT Management Software

No user reviews
USER SATISFACTION 97%
OUR SCORE 8.9

What is PagerDuty?

PagerDuty is is an operations performance platform created to improve the reliability and performance of businesses by eliminating the chaos across the entire operations lifecycle. PagerDuty gives IT and development operation teams powerful capabilities including alert monitoring, on-call scheduling, escalation policies and incident monitoring to resolve problems in their apps, servers and websites.

PagerDuty enables DevOps teams to deliver high-performing apps and delightful customer experiences. With real-time alerts and visibility into critical systems and applications, operations teams can quickly detect, triage, and resolve incidents from development through production.

With hundreds of native integrations with operations tools, automated scheduling, advance reporting, and guaranteed availability, PagerDuty is trusted by over 7,000 organizations globally to increase business and employee efficiency. It is an excellent incidence response and alerting service that is both straightforward and powerful and will make sure that every member of your team are in the same page regarding IT infrastructure status.

Overview of PagerDuty Benefits

PagerDuty is an agile incident management system designed and developed by former Amazon engineers who used their experience and expertise to build a system that seamlessly integrate with IT Ops and Dev Ops monitoring stacks to help enhance operational reliability and agility. PagerDuty enriches and aggregates events and then correlates them, turning those events into actionable alerts. The system then accelerates and smoothens the incident management lifecycle by reducing noise and resolution times.

PagerDuty is a very popular tool, main because it is an alerting application that is simple, user friendly and integrates well with other business systems and applications. The system is implemented in lots of countries and has scheduling that enables for follow-the-sun ops teams to thrive.

PagerDuty enables users to set up and prioritize alerts for the whole team, providing them with SMS and voice messages capability on top of standard email alerts. And if the system detects that a team member is not responding, it can be set to escalate the alerts automatically. For instance, if a team member doesn’t reply to an email in a timely manner, the system woulld then send an SMS notification a few minutes later, and so on. Another alternative is to send notifications to team members if someone isn’t responding. The service also lets you configure and deploy on-duty calendars, enabling you to alternate who you want to notify first depending on the date and schedule of other members of the team.

Simply put, Pagerduty is a very straightforward incidence response and alerting solution that eases the burden of IT infrastructure management teams when it comes to communications. The software comes with tons of supported monitoring platforms. PagerDuty is easy to operate and has powerful GUI scheduling and escalation policy screens. When it comes to support, it offers excellent in-depth help online. Straightforward and powerful, PagerDuty is a platform that helps companies make sure that every member of their IT and development team are in the loop and remain in the loop when it comes to the status of their IT infrastructure.

Overview of PagerDuty Features

  • Event Grouping & Enrichment
  • Reliable & Rich Alerting
  • Scheduling & Automated Escalations
  • Mobile Incident Management
  • Real-Time Collaboration
  • System & User Reporting
  • Always-On, Guaranteed Delivery
  • Enterprise-Grade Security & Controls
  • Service Grouping

PagerDuty Position In Our Categories

Position of PagerDuty in our main categories:

10

PagerDuty is one of the top 10 IT Management Software products

10

PagerDuty is one of the top 10
IT Management Software products


If you are considering PagerDuty it might also be sensible to analyze other subcategories of Best IT Management Software listed in our base of B2B software reviews.IT Development Software, IT Security Software

Every enterprise is different, and may call for a particular type of IT Management Software solution that will be designed for their business size, type of clients and staff and even specific industry they cater to. You should not count on locating a perfect software that will be suitable for each company no matter what their background is. It may be a good idea to read a few PagerDuty reviews first and even then you should pay attention to what the service is intended to do for your business and your employees. Do you need an easy and straightforward app with only essential features? Will you really use the advanced functionalities needed by experts and big enterprises? Are there any specific features that are especially useful for the industry you work in? If you ask yourself these questions it is going to be much easier to locate a reliable app that will fit your budget.

How Much Does PagerDuty Cost?

PagerDuty Pricing Plans:

Lite Plan – $9/month/user (annual billing) or $10/month/user

  • Unlimited SMS, Phone Alerts (USA and Canada)
  • Reliable Alerting
  • 100+ Integrations
  • Automatic Escalation
  • Support Knowledge Base

Basic Plan – $29/month/user (annual billing) or $34/month/user

  • All Lite Plan features
  • 25 Global SMS and Phone Alerts
  • On-call Schedules
  • Incident Urgencies
  • Email Support
  • 500 API Requests Monthly
  • 1 Year Data Retention

Standard Plan – $49/month/user (annual billing) or $59/month/user

  • All Basic Plan features
  • Unlimited Global SMS and Phone Alerts
  • Enterprise Integrations
  • Advanced Analytics
  • Single Sign-on
  • Team Organization
  • Unlimited API Requests
  • Custom Incident Urgencies
  • Phone + Email Support
  • Unlimited Data Retention
  • Service Agreements

Enterprise Plan – $99/month/user (annual billing)

  • All Standard Plan features
  • Dedicated Customer Success Manager
  • Customized SLAs
  • Unlimited Read-Only Users
  • Downtime Insurance Protection

User Satisfaction

We realize that when you make a decision to buy IT Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and PagerDuty reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with PagerDuty. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

115

NEGATIVE SOCIAL MENTIONS

4

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • China
  • Germany
  • India
  • Japan
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are PagerDuty pricing details?

PagerDuty Pricing Plans:

Lite Plan – $9/month/user (annual billing) or $10/month/user

  • Unlimited SMS, Phone Alerts (USA and Canada)
  • Reliable Alerting
  • 100+ Integrations
  • Automatic Escalation
  • Support Knowledge Base

Basic Plan – $29/month/user (annual billing) or $34/month/user

  • All Lite Plan features
  • 25 Global SMS and Phone Alerts
  • On-call Schedules
  • Incident Urgencies
  • Email Support
  • 500 API Requests Monthly
  • 1 Year Data Retention

Standard Plan – $49/month/user (annual billing) or $59/month/user

  • All Basic Plan features
  • Unlimited Global SMS and Phone Alerts
  • Enterprise Integrations
  • Advanced Analytics
  • Single Sign-on
  • Team Organization
  • Unlimited API Requests
  • Custom Incident Urgencies
  • Phone + Email Support
  • Unlimited Data Retention
  • Service Agreements

Enterprise Plan – $99/month/user (annual billing)

  • All Standard Plan features
  • Dedicated Customer Success Manager
  • Customized SLAs
  • Unlimited Read-Only Users
  • Downtime Insurance Protection

What integrations are available for PagerDuty?

PagerDuty integrates with many business systems and applications including:

  • Ansible
  • Apica
  • App Dynamics
  • App Formix
  • Aruba
  • Catchpoint
  • Bitium
  • BMC Remedy
  • Desk.com
  • Flowdock
  • Freshservice Gitter
  • Glip
  • Demisto
  • Crashlyticcs
  • Ghost Inspector
  • Honeybadger
  • HP Sitscope
  • Kayako
  • Keynote
  • Intellinote
  • LogicMonitor
  • MailHop
  • Microsoft Azure
  • Monitis
  • Okta
  • Slack
  • Raygun
  • Opsee
  • Zapier
  • Zendesk

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