MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES
Logo of Paldesk
User review of Paldesk

Amazing platform with lot of potential

- by Tihana Kulić

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Collecting all networks in one place - email, social medias and paldesk chat.

What aspects are problematic or could work better?

Everything is great!

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I advised the company to purchase it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

E-Learning

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2C

FEATURE DETAILS

Setup

Quick Installation
5
amazing
Unlimited Websites
5
amazing
Simple Offline Forms
5
amazing
Flexible Assignment Rules
5
amazing
Agent Training
5
amazing
Multiple Admins
5
amazing

Smart Integrations

Social Media Integrations
5
amazing
CRM Integrations
5
amazing
Help Desk Integrations
5
amazing
Open API
5
amazing

Advanced Chat Features

Comprehensive Visitor Information
5
amazing
Social Discovery
5
amazing
Easy Chat Transfers
5
amazing
Shortcut Messages
5
amazing
Sneak Peek
5
amazing
Concurrent Chats
5
amazing
Knowledge Database Integration
5
amazing
Multiple Widgets
5
amazing
Agent Tag Routing
5
amazing
Agent Priority Tiers
5
amazing

Premium Chat Functionalities

Proactive Chat
5
amazing
File Exchange
5
amazing
Call-Me Requests
5
amazing
Co-Browsing
5
amazing
Team Chat
5
amazing
Post-Chat Surveys
5
amazing
SMS-to-Chat ($25-$35/month per line)
5
amazing
Secure Data Transfer
5
amazing

Customization

Custom Pop-Up
5
amazing
Configurable Click-to-Chat Buttons
5
amazing
Pre-Chat Form
5
amazing
Custom Branding
5
amazing
Agent Photos
5
amazing
White Label
5
amazing

Mobile

Mobile-Optimized Visitor Chat
5
amazing
Push Notifications
5
amazing
SMS-to-Chat
5
amazing