User review
of Paldesk
Amazing platform with lot of potential
-
by Tihana Kulić
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Collecting all networks in one place - email, social medias and paldesk chat.
What aspects are problematic or could work better?
Everything is great!
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I advised the company to purchase it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
E-Learning
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
mostly B2C
FEATURE DETAILS
Setup
Quick Installation amazing
5
Unlimited Websites amazing
5
Simple Offline Forms amazing
5
Flexible Assignment Rules amazing
5
Agent Training amazing
5
Multiple Admins amazing
5
Smart Integrations
Social Media Integrations amazing
5
CRM Integrations amazing
5
Help Desk Integrations amazing
5
Open API amazing
5
Advanced Chat Features
Comprehensive Visitor Information amazing
5
Social Discovery amazing
5
Easy Chat Transfers amazing
5
Shortcut Messages amazing
5
Sneak Peek amazing
5
Concurrent Chats amazing
5
Knowledge Database Integration amazing
5
Multiple Widgets amazing
5
Agent Tag Routing amazing
5
Agent Priority Tiers amazing
5
Premium Chat Functionalities
Proactive Chat amazing
5
File Exchange amazing
5
Call-Me Requests amazing
5
Co-Browsing amazing
5
Team Chat amazing
5
Post-Chat Surveys amazing
5
SMS-to-Chat ($25-$35/month per line) amazing
5
Secure Data Transfer amazing
5
Customization
Custom Pop-Up amazing
5
Configurable Click-to-Chat Buttons amazing
5
Pre-Chat Form amazing
5
Custom Branding amazing
5
Agent Photos amazing
5
White Label amazing
5
Mobile
Mobile-Optimized Visitor Chat amazing
5
Push Notifications amazing
5
SMS-to-Chat amazing
5
