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Paldesk Review

Paldesk
Our score: 8.5 User satisfaction: N/A

What is Paldesk?

Paldesk is an omnichannel communication platform developed for businesses geared towards building a strong organic relationship with their customers. It allows businesses to be “friends,” literally pals, with their market with its streamlined programming and features that allow for an authentic 24/7 support availability. It’s a live chat and helpdesk hybrid that allows its users to connect to clients and customers coming from different communication pathways — email, Facebook, Twitter, WhatsApp, Viber, and more — with the use of just one hub.

With Paldesk, businesses are given the liberty to allow their agents to serve their clients and customers wherever they may be through handy devices. It’s web-based and agents are granted the chance to solve tickets and provide support through the devices in their very pockets. It is easy to use and customers will feel at ease when engaging with agents because it was developed to appear like customers are texting with their friends. It’s a good tool to amplify branding and build a sense of community with clients and customers.

To offer advanced support, Paldesk integrated with numerous communication channels. This way, clients need not go out of their way to connect to businesses. Through this, providing support becomes instant.

Additionally, Paldesk has important additional features for users to streamline communication. Paldesk Free offers feedback forms and an easy popup functionality. Meanwhile, the Paldesk Pro and Custom pricing models feature visitor tracking to help you gain better insights about your visitors.

Overview of Paldesk Benefits

Paldesk offers myriad benefits, among the main ones are the following:

Instant and fast support 24/7/365. A 24/7 instant access for customers is provided through Paldesk Live Chat. Through this, agents can cater to customer needs by the second. The interface is easy and customizable for marketing purposes. This tool gives businesses the ability to reply quickly and improve the overall satisfaction level of their customers when it comes to their products and the services they offer.

Omnichannel communication. Paldesk helps agents save time because it cuts the round-about from one social media platform to the next. Through Paldesk’s omnichannel features, all messages enter through one hub regardless of the source or pathway. Before, providing support entailed that agents needed to check Facebook, and then Twitter and then the next social media account and so on and so forth. With Paldesk, the round-about becomes necessary because all messages through all available platforms enter just one hub. It effectively saves time and confusion does not take place.

Integrations. Paldesk integrates with Facebook Messenger, Twitter, Mail, Slack, Wordpress, PrestaShop, Jommla, Drupal, Magento, Zapier, HubSpot, WhatsApp, Viber, and MailChimp.  This aggressive and comprehensive integration makes Paldesk a promising and ideal helpdesk system.

Easy to Use. The interface is not intimidating. The developers succeeded in building a digital experience that feels casual and informal yet competent. If the interface were a person, it will be approachable. It’s easy to use because it feels like users are just exchanging messages with their friends. Simple as it may be, it equally contributes to making problem-solving faster. Agents and customers can even use emojis.

Personalized Experience. The interface is fully customizable and can be set to assist in promoting marketing campaigns. It amplifies customer relationship management by providing additional features that can zone in on target markets.

Convenient. With Paldesk, no customers need to wait while listening to another elevator music. Customers will appreciate that no time is wasted as agents reply in real-time and solutions are provided at once.

Customizable. Apart from having an easy interface, businesses can fully make Paldesk’s live chat widget in line with their branding. Particular colors, font styles, and text size that fits your liking can be set.

Overview of Paldesk Features

  • Ticketing
  • Predefined Working Hours
  • Manual Chat Transfer
  • Mobile Application
  • Widget Customization
  • Mobile SDK
  • Predefined Answers
  • Multiple Channels
  • Smart Routing
  • Emojis
  • Agent Chat
  • Notifications
  • Conversatoin History
  • Multiple Agent Support
  • Agent Support
  • Prechat Question
  • Position Select
  • Color Select
  • Multiwidget Support
  • User Authentication
  • Reporting
  • Analytics
  • Visitor Statistics
  • Conversation Reports
  • Filters
  • Weekly Summary
  • Desktop Application
  • Web Application
  • In-App Notifications
  • Language
  • Branding
  • 24/7 Support
  • User Identification
  • Knowledge Base
  • GDPR
  • Cloud

What Problems Will Paldesk Solve?

Problem #1: Lost leads.

Often, leads are lost when customers don’t get the proper attention that they deserve. In websites, very common is the incident when a customer or visitor is willing to buy a product but no sale takes place because such product could not be found or a wrong search keyword was used. This becomes a lost lead or missed sale. With Paldesk, customers will not leave the site without the option to ask someone for help because Paldesk Live Chat offers visitors instant access to a customer support agent and real-time conversation takes place instantly. Customer experience is improved.

Problem #2: Stale customer experience and support center.

Businesses can improve their customer’s website experience and boost support by tracking missed leads. Paldesk offers a customizable solution with powerful insights to track, study, and report the performance of chats and agents in real time. With Paldesk’s Visitor Statistics, Conversation History, Weekly Summary, Multiwidget Support, Prechat Question, and Website Widget Customization, businesses can easily track where the lapses and missed opportunities are.

Problem #3: Undermanned customer support center and agent’s limited access.

 With Paldesk’s mobility tools and features, customers will be attended to even if agents are not in the office. Using Paldesk Live Chat‘s mobile application, agents need not be in the office to attend to customers’ needs. Through Paldesk, agents will be able to talk to customers anytime and anywhere. The customer support center will never be undermanned because an agent will always be available to resolve concerns and provide solutions.

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.

Paldesk Position In Our Categories

Because businesses have particular business-related wants, it is wise they steer clear of buying a one-size-fits-all, ideal software solution. Needless to say, it would be hard to stumble on such a software system even among popular software products. The sensible thing to undertake is to write down the various major factors which call for a scrutiny such as critical features, price plans, technical skill ability of staff members, organizational size, etc. Next, you must double down on the product research thoroughly. Go over some Paldesk review articles and check out the other software options in your list more closely. Such all-encompassing product research guarantee you keep away from mismatched apps and subscribe to the one that includes all the aspects your company requires.

Position of Paldesk in our main categories:

TOP 100

Paldesk is one of the top 100 Customer Support Software products

TOP 50

Paldesk is one of the 50 Help Desk Software products

Paldesk is also listed in the following subcategories:

There are trendy and widely used applications in each software group. But are they automatically the best fit for your company’s unique needs? A trendy software solution may have thousands of customers, but does it offer what you need? For this reason, do not blindly spend on popular systems. Read at least a few Paldesk Live Chat Software reviews and think about the aspects that you desire in the software such as the cost, main features, available integrations etc. Then, choose a few solutions that fit your wants. Check out the free trials of these products, read online reviews, get explanations from the maker, and do your investigation meticulously. This in-depth homework is certain to help you choose the finest software solution for your company’s specific requirements.

How Much Does Paldesk Cost?

Paldesk Pricing Plans:

Free Trial

FREE

FREE

PRO

$ 12 USD /month

CUSTOM

Contact Vendor

Paldesk offers three service packages including its free plan. Such plans come with particular features and they are as follows:

Free

  • Multiple Channels
  • Unlimited Agents
  • Customizable Widget
  • Basic Integrations
  • Agent Profile

Pro $12 USD / per agent / month

  • Multiple Channels
  • Unlimited Agents
  • Customizable Widget
  • Basic Integrations
  • Unlimited Chat History
  • Chatbot
  • Multiwidget Support
  • Advanced Integrations
  • Multiple Brandings
  • Live Translate
  • Agent Chat

Custom – By quote

  • Multiple channels
  • Unlimited agents
  • Customizable widget
  • Basic integrations
  • Unlimited Chat History
  • Smart chatbot
  • Multiwidget support
  • Advanced Integrations
  • Multiple Brandings
  • Individual and specialized business needs

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Paldesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Paldesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Paldesk Comparisons

Paldesk user reviews

Very good product, user- friendly, great support

Read full review >
Nikolina Deanovic
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.02.2019 Company Size: 1-10 Employees Industry: Hospitality

Very good product

Read full review >
Ivan Papak
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 22.02.2019 Company Size: 11-50 Employees Industry: Information Technology and Services

Amazing platform with lot of potential

Read full review >
Tihana  Kulić
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.02.2019 Company Size: 1-10 Employees Industry: E-Learning

Great, simple and user-friendly tool!

Read full review >
Anonymous Reviewer
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 20.02.2019 Company Size: 1-10 Employees Industry: Consumer Services

Easy to use. No credit card. No strings attached! No tech-fuss!

Read full review >
Nikolina Maskaric
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 19.02.2019 Company Size: 51-100 Employees Industry: Information Technology and Services

What are Paldesk pricing details?

Paldesk Pricing Plans:

Free Trial

FREE

FREE

PRO

$ 12 USD /month

CUSTOM

Contact Vendor

Paldesk offers three service packages including its free plan. Such plans come with particular features and they are as follows:

Free

  • Multiple Channels
  • Unlimited Agents
  • Customizable Widget
  • Basic Integrations
  • Agent Profile

Pro $12 USD / per agent / month

  • Multiple Channels
  • Unlimited Agents
  • Customizable Widget
  • Basic Integrations
  • Unlimited Chat History
  • Chatbot
  • Multiwidget Support
  • Advanced Integrations
  • Multiple Brandings
  • Live Translate
  • Agent Chat

Custom – By quote

  • Multiple channels
  • Unlimited agents
  • Customizable widget
  • Basic integrations
  • Unlimited Chat History
  • Smart chatbot
  • Multiwidget support
  • Advanced Integrations
  • Multiple Brandings
  • Individual and specialized business needs

What integrations are available for Paldesk?

  • Facebook Messenger
  • Twitter
  • Mail
  • Slack
  • Wordpress
  • PrestaShop
  • Joomla
  • Drupal
  • Magento
  • Zapier
  • HubSpot
  • MailChimp
  • WhatsApp
  • Squarespace

Paldesk average rating:

Average score
5/5 (12 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Anonymous Reviewer

PROS: UX is very smooth and simple. Guys from Paldesk on support channel are the best! They solved my problem with setup in few minutes!

CONS: Maybe some new features?

Reviewed 1 year ago

Read full review >

The least favorable review

Mirjana Rajcic

PROS: Flexibility, ease of use, built-in ticketing, additional widgets (feedback is great)

CONS: Complex administration

Reviewed 1 year ago

Read full review >

More reviews from 12 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Very good product, user- friendly, great support

Read full review >
Nikolina Deanovic
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.02.2019 Company Size: 1-10 Employees Industry: Hospitality

PROS: Product is easy to use and it fulfilled all my expectations and needs. The communication with my guests was easy.

CONS: Till now I didn\'t have any problems using this product.

What do you think about this review? Great Poor

Very good product

Read full review >
Ivan Papak
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 22.02.2019 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: Very easy to use and great customer support. During sales process we got all info we needed. Great customer experience.

CONS: It is too earlier for us to give that kind of an answer

What do you think about this review? Great Poor

Amazing platform with lot of potential

Read full review >
Tihana  Kulić
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.02.2019 Company Size: 1-10 Employees Industry: E-Learning

PROS: Collecting all networks in one place - email, social medias and paldesk chat.

CONS: Everything is great!

What do you think about this review? Great Poor

Great, simple and user-friendly tool!

Read full review >
Anonymous Reviewer
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 20.02.2019 Company Size: 1-10 Employees Industry: Consumer Services

PROS: Price and features with a lot of integrations like facebook,email and twitter

CONS: Maybe magic typing for ecommerce and online shops

What do you think about this review? Great Poor

Easy to use. No credit card. No strings attached! No tech-fuss!

Read full review >
Nikolina Maskaric
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 19.02.2019 Company Size: 51-100 Employees Industry: Information Technology and Services

PROS: Customizable features for better brand recognition All customer conversations in one place Easy to set-up and use Unlimited free plan Chatbot that makes sure your customers are engaged outside working hours

CONS: Improve chatbot functions

What do you think about this review? Great Poor

Great product and very good support

Read full review >
Denis Vuljanic
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 19.02.2019 Company Size: 1-10 Employees Industry: Information Technology and Services

PROS: Easy to use and solves many problems. Product allows you to have all your communication with the clients and potential clients in one place. Also there is amazingly fast and competent support that is ready to go that extra mile for the client.

CONS: Some parts could be simpler

What do you think about this review? Great Poor

Very good

Read full review >
Marko Miličić
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.02.2019 Company Size: 1-10 Employees Industry: Sports

PROS: Comunication, support, user friendly, desing, price

CONS: Debit card

What do you think about this review? Great Poor
Anonymous Reviewer
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.02.2019 Company Size: 1-10 Employees Industry: Internet

PROS: easy to use and effortless reviewed and summed up conversations in one place

CONS: Everything is ok

What do you think about this review? Great Poor

Excelent sw for interaction with customers

Read full review >
Anonymous Reviewer
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.02.2019 Company Size: 1-10 Employees Industry: E-Learning

PROS: Simplicity and ease of use. Plenty of features with constant upgrading.

CONS: Tutorials and video guides.

What do you think about this review? Great Poor

Live chat for small business

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.02.2019 Company Size: 1-10 Employees Industry: Retail

PROS: UX is very smooth and simple. Guys from Paldesk on support channel are the best! They solved my problem with setup in few minutes!

CONS: Maybe some new features?

What do you think about this review? Great Poor

Great application – simple to use

Read full review >
Davor Prpić
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.02.2019 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: Easy to use and mulichannel - Facebook, email and Twitter

CONS: no disadvantages. maybe there are no magic type feature

What do you think about this review? Great Poor

Great live chat solution!

Read full review >
Vjeran Pajić
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 18.02.2019 Company Size: N/A Industry: N/A

PROS: Flexibility, ease of use, built-in ticketing, additional widgets (feedback is great)

CONS: Complex administration

What do you think about this review? Great Poor
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Reviewed By Louie Andre
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