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Paldesk REVIEW

Live Chat Software

12 user reviews
USER SATISFACTION N/A
OUR SCORE 8.5

What is Paldesk?

Paldesk is an omnichannel communication platform developed for businesses geared towards building a strong organic relationship with their customers. It allows businesses to be “friends,” literally pals, with their market with its streamlined programming and features that allow for an authentic 24/7 support availability. It’s a live chat and helpdesk hybrid that allows its users to connect to clients and customers coming from different communication pathways — email, Facebook, Twitter, WhatsApp, Viber, and more — with the use of just one hub.

With Paldesk, businesses are given the liberty to allow their agents to serve their clients and customers wherever they may be through handy devices. It’s web-based and agents are granted the chance to solve tickets and provide support through the devices in their very pockets. It is easy to use and customers will feel at ease when engaging with agents because it was developed to appear like customers are texting with their friends. It’s a good tool to amplify branding and build a sense of community with clients and customers.

To offer advanced support, Paldesk integrated with numerous communication channels. This way, clients need not go out of their way to connect to businesses. Through this, providing support becomes instant.

Additionally, Paldesk has important additional features for users to streamline communication. Paldesk Free offers feedback forms and an easy popup functionality. Meanwhile, the Paldesk Pro and Custom pricing models feature visitor tracking to help you gain better insights about your visitors.

Overview of Paldesk Benefits

Paldesk offers myriad benefits, among the main ones are the following:

Instant and fast support 24/7/365. A 24/7 instant access for customers is provided through Paldesk Live Chat. Through this, agents can cater to customer needs by the second. The interface is easy and customizable for marketing purposes. This tool gives businesses the ability to reply quickly and improve the overall satisfaction level of their customers when it comes to their products and the services they offer.

Omnichannel communication. Paldesk helps agents save time because it cuts the round-about from one social media platform to the next. Through Paldesk’s omnichannel features, all messages enter through one hub regardless of the source or pathway. Before, providing support entailed that agents needed to check Facebook, and then Twitter and then the next social media account and so on and so forth. With Paldesk, the round-about becomes necessary because all messages through all available platforms enter just one hub. It effectively saves time and confusion does not take place.

Integrations. Paldesk integrates with Facebook Messenger, Twitter, Mail, Slack, Wordpress, PrestaShop, Jommla, Drupal, Magento, Zapier, HubSpot, WhatsApp, Viber, and MailChimp.  This aggressive and comprehensive integration makes Paldesk a promising and ideal helpdesk system.

Easy to Use. The interface is not intimidating. The developers succeeded in building a digital experience that feels casual and informal yet competent. If the interface were a person, it will be approachable. It’s easy to use because it feels like users are just exchanging messages with their friends. Simple as it may be, it equally contributes to making problem-solving faster. Agents and customers can even use emojis.

Personalized Experience. The interface is fully customizable and can be set to assist in promoting marketing campaigns. It amplifies customer relationship management by providing additional features that can zone in on target markets.

Convenient. With Paldesk, no customers need to wait while listening to another elevator music. Customers will appreciate that no time is wasted as agents reply in real-time and solutions are provided at once.

Customizable. Apart from having an easy interface, businesses can fully make Paldesk’s live chat widget in line with their branding. Particular colors, font styles, and text size that fits your liking can be set.

Overview of Paldesk Features

  • Ticketing
  • Predefined Working Hours
  • Manual Chat Transfer
  • Mobile Application
  • Widget Customization
  • Mobile SDK
  • Predefined Answers
  • Multiple Channels
  • Smart Routing
  • Emojis
  • Agent Chat
  • Notifications
  • Conversatoin History
  • Multiple Agent Support
  • Agent Support
  • Prechat Question
  • Position Select
  • Color Select
  • Multiwidget Support
  • User Authentication
  • Reporting
  • Analytics
  • Visitor Statistics
  • Conversation Reports
  • Filters
  • Weekly Summary
  • Desktop Application
  • Web Application
  • In-App Notifications
  • Language
  • Branding
  • 24/7 Support
  • User Identification
  • Knowledge Base
  • GDPR
  • Cloud

What Problems Will Paldesk Solve?

Problem #1: Lost leads.

Often, leads are lost when customers don’t get the proper attention that they deserve. In websites, very common is the incident when a customer or visitor is willing to buy a product but no sale takes place because such product could not be found or a wrong search keyword was used. This becomes a lost lead or missed sale. With Paldesk, customers will not leave the site without the option to ask someone for help because Paldesk Live Chat offers visitors instant access to a customer support agent and real-time conversation takes place instantly. Customer experience is improved.

Problem #2: Stale customer experience and support center.

Businesses can improve their customer’s website experience and boost support by tracking missed leads. Paldesk offers a customizable solution with powerful insights to track, study, and report the performance of chats and agents in real time. With Paldesk’s Visitor Statistics, Conversation History, Weekly Summary, Multiwidget Support, Prechat Question, and Website Widget Customization, businesses can easily track where the lapses and missed opportunities are.

Problem #3: Undermanned customer support center and agent’s limited access.

 With Paldesk’s mobility tools and features, customers will be attended to even if agents are not in the office. Using Paldesk Live Chat‘s mobile application, agents need not be in the office to attend to customers’ needs. Through Paldesk, agents will be able to talk to customers anytime and anywhere. The customer support center will never be undermanned because an agent will always be available to resolve concerns and provide solutions.

Awards & Quality Certificates

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Paldesk Position In Our Categories

Position of Paldesk in our main categories:

100

Paldesk is one of the top 100 Customer Support Softwareproducts

Top
50

Paldesk is one of the 50 Help Desk Softwareproducts

100

Paldesk is one of the 100
Customer Support Software products

50

Paldesk is one of the 50
Help Desk Software products


Paldesk is also listed in the following subcategories:

Category:Position:Category:Position:
Help Desk & Ticketing Software#15 Live Chat Software#22
Category:Position:
Help Desk & Ticketing Software#15
Live Chat Software#22

There are popular and widely used solutions in each software group. But are they necessarily the best fit for your organization’s unique wants? A market-leading software solution may have thousands of subscribers, but does it offer what you require? For this reason, do not blindly invest in popular systems. Read at least a few Paldesk reviews and consider the elements that you desire in the software such as the fees, main features, available integrations etc. Then, choose a few solutions that fit your needs. Try out the free trials of these platforms, read online reviews, get information from the vendor, and do your investigation thoroughly. This exhaustive homework is sure to aid you find the finest software solution for your company’s specific needs.

How Much Does Paldesk Cost?

Paldesk Pricing Plans:
Free trial
FREE
FREE
PRO
$ 12 USD /month
CUSTOM
Contact Vendor

Paldesk offers three service packages including its free plan. Such plans come with particular features and they are as follows:

Free

  • Multiple Channels
  • Unlimited Agents
  • Customizable Widget
  • Basic Integrations
  • Agent Profile

Pro $12 USD / per agent / month

  • Multiple Channels
  • Unlimited Agents
  • Customizable Widget
  • Basic Integrations
  • Unlimited Chat History
  • Chatbot
  • Multiwidget Support
  • Advanced Integrations
  • Multiple Brandings
  • Live Translate
  • Agent Chat

Custom – By quote

  • Multiple channels
  • Unlimited agents
  • Customizable widget
  • Basic integrations
  • Unlimited Chat History
  • Smart chatbot
  • Multiwidget support
  • Advanced Integrations
  • Multiple Brandings
  • Individual and specialized business needs

User Satisfaction

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Paldesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Paldesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

0

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TICKETS

Paldesk User Reviews

Ivan Papak

7 months ago
Verified
user


Tihana Kulić

What are Paldesk pricing details?

Paldesk Pricing Plans:
Free trial
FREE
FREE
PRO
$ 12 USD /month
CUSTOM
Contact Vendor

Paldesk offers three service packages including its free plan. Such plans come with particular features and they are as follows:

Free

  • Multiple Channels
  • Unlimited Agents
  • Customizable Widget
  • Basic Integrations
  • Agent Profile

Pro $12 USD / per agent / month

  • Multiple Channels
  • Unlimited Agents
  • Customizable Widget
  • Basic Integrations
  • Unlimited Chat History
  • Chatbot
  • Multiwidget Support
  • Advanced Integrations
  • Multiple Brandings
  • Live Translate
  • Agent Chat

Custom – By quote

  • Multiple channels
  • Unlimited agents
  • Customizable widget
  • Basic integrations
  • Unlimited Chat History
  • Smart chatbot
  • Multiwidget support
  • Advanced Integrations
  • Multiple Brandings
  • Individual and specialized business needs

What integrations are available for Paldesk?

  • Facebook Messenger
  • Twitter
  • Mail
  • Slack
  • Wordpress
  • PrestaShop
  • Joomla
  • Drupal
  • Magento
  • Zapier
  • HubSpot
  • MailChimp
  • WhatsApp
  • Squarespace

User reviews


User reviews in total: 12

7
5
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0
0

Average Rating:

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The most favorable review

Nikolina Deanovic

7 months ago


Pros: Product is easy to use and it fulfilled all my expectations and needs. The communication with my guests was easy.

Cons: Till now I didn\'t have any problems using this product.

The least favorable review

Anonymous Reviewer

7 months ago


Pros: Price and features with a lot of integrations like facebook,email and twitter

Cons: Maybe magic typing for ecommerce and online shops

Nikolina Deanovic
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Published 7 months ago
Product is easy to use and it fulfilled all my expectations and needs. The communication with my guests was easy.



What do you think about this review? Great Poor
Ivan Papak
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Published 7 months ago
Verified
user
Pro
review
Very easy to use and great customer support. During sales process we got all info we needed. Great customer experience.



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Tihana Kulić
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Published 7 months ago
Verified
user
Collecting all networks in one place - email, social medias and paldesk chat.



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Anonymous Reviewer
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Published 7 months ago
Pro
review
Price and features with a lot of integrations like facebook,email and twitter



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Nikolina Maskaric
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Published 7 months ago
Verified
user
Customizable features for better brand recognition




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Denis Vuljanic
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Published 7 months ago
Pro
review
Easy to use and solves many problems. Product allows you to have all your communication with the clients and potential clients in one place. Also there is amazingly fast...



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Marko Miličić
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Published 7 months ago
Comunication, support, user friendly, desing, price



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Anonymous Reviewer
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Published 7 months ago
easy to use and effortless




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Anonymous Reviewer
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Published 7 months ago
Verified
user

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Anonymous Reviewer
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Published 7 months ago
Verified
user
Pro
review
UX is very smooth and simple.






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