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User review of Paldesk

Easy to use. No credit card. No strings attached! No tech-fuss!

- by Nikolina Maskaric

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Customizable features for better brand recognition
All customer conversations in one place
Easy to set-up and use
Unlimited free plan
Chatbot that makes sure your customers are engaged outside working hours

What aspects are problematic or could work better?

Improve chatbot functions

What features/services would you like to see in future versions of this product?

Visitor tracking & more advanced chatbot functions

What specific problems in your company were solved by this product?

Using Paldesk helped us to engage more and better with our customers. After only 2 months we have increased sales, retained customers and got better feedback! On the other side, our customer care team works less but is more efficient.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I advised the company to purchase it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

51-100 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

What was the cost of implementing this product?

$100

How long is your contract with the vendor?

Unlimited

FEATURE DETAILS

No information provided by the reviewer.

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