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User review of Paldesk

Excelent sw for interaction with customers

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Simplicity and ease of use.
Plenty of features with constant upgrading.

What aspects are problematic or could work better?

Tutorials and video guides.

What features/services would you like to see in future versions of this product?

Integrations with new services.

What specific problems in your company were solved by this product?

Customer support and 2nd line helpdesk organization.

Are you a current user of this product?

Yes

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

E-Learning

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

0USD

What is your total annual cost for using this product?

~200USD

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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