What are the best aspects of this product?
Easy to use and mulichannel - Facebook, email and Twitter
What aspects are problematic or could work better?
no disadvantages. maybe there are no magic type feature
What features/services would you like to see in future versions of this product?
What specific problems in your company were solved by this product?
Sales and customer care
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
What is your industry?
Marketing and Advertising
Did your company use a different software before this one?
What software did you use before?
LiveChat and Olark
Why did you decide to change it?
easy to use
Are you satisfied with the change?
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
What is the primary use of this product in your company?
both B2B & B2C
What was the cost of implementing this product?
What is your total annual cost for using this product?
How long is your contract with the vendor?
Did you get any discount for this product? How much?