User review
of Paldesk
Live chat for small business
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
UX is very smooth and simple.
Guys from Paldesk on support channel are the best! They solved my problem with setup in few minutes!
What aspects are problematic or could work better?
Maybe some new features?
What features/services would you like to see in future versions of this product?
Magic typing and proactive chat! Its very important in ecommerce.
What specific problems in your company were solved by this product?
My online support is rated from 3 to 5 starts with live chat. That is why I love live chat solutions.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I made the decision to purchase it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Retail
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What is your total annual cost for using this product?
$144
How long is your contract with the vendor?
Less than 1 year
