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User review of Paldesk

Live chat for small business

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

UX is very smooth and simple.


Guys from Paldesk on support channel are the best! They solved my problem with setup in few minutes!


What aspects are problematic or could work better?

Maybe some new features?

What features/services would you like to see in future versions of this product?

Magic typing and proactive chat! Its very important in ecommerce.

What specific problems in your company were solved by this product?

My online support is rated from 3 to 5 starts with live chat. That is why I love live chat solutions.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I made the decision to purchase it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Retail

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

What is your total annual cost for using this product?

$144

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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