User review
of Paldesk
Very good product
-
by Ivan Papak
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
Very easy to use and great customer support. During sales process we got all info we needed. Great customer experience.
What aspects are problematic or could work better?
It is too earlier for us to give that kind of an answer
What features/services would you like to see in future versions of this product?
To early for that to answer.
What specific problems in your company were solved by this product?
We had big communication problems. We were working on multilple channels, and had no control on communication process. We were losing a lot of time communicating between our teams in other cities, and out clients.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I advised the company to purchase it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Information Technology and Services
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Slack, whatsapp, skype, facebook
Why did you decide to change it?
It was to complicated to handle all these channels.
Are you satisfied with the change?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
not sure
What is your total annual cost for using this product?
Its something about 1600 USD
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
5%
FEATURE DETAILS
Setup
Quick Installation amazing
5
Unlimited Websites amazing
5
Simple Offline Forms amazing
5
Flexible Assignment Rules very good
4
Agent Training amazing
5
Multiple Admins amazing
5
Smart Integrations
Social Media Integrations amazing
5
CRM Integrations amazing
5
Help Desk Integrations amazing
5
Open API very good
4
Advanced Chat Features
Comprehensive Visitor Information very good
4
Social Discovery amazing
5
Easy Chat Transfers amazing
5
Shortcut Messages amazing
5
Sneak Peek amazing
5
Concurrent Chats amazing
5
Knowledge Database Integration very good
4
Multiple Widgets amazing
5
Agent Tag Routing very good
4
Agent Priority Tiers very good
4
Premium Chat Functionalities
Proactive Chat amazing
5
File Exchange amazing
5
Call-Me Requests amazing
5
Co-Browsing very good
4
Team Chat amazing
5
Post-Chat Surveys very good
4
SMS-to-Chat ($25-$35/month per line) very good
4
Secure Data Transfer amazing
5
Customization
Custom Pop-Up very good
4
Configurable Click-to-Chat Buttons amazing
5
Pre-Chat Form amazing
5
Custom Branding amazing
5
Agent Photos very good
4
White Label amazing
5
Mobile
Mobile-Optimized Visitor Chat amazing
5
Push Notifications amazing
5
SMS-to-Chat amazing
5
