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User review of Paldesk

Very good product

- by Ivan Papak

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Very easy to use and great customer support. During sales process we got all info we needed. Great customer experience.

What aspects are problematic or could work better?

It is too earlier for us to give that kind of an answer

What features/services would you like to see in future versions of this product?

To early for that to answer.

What specific problems in your company were solved by this product?

We had big communication problems. We were working on multilple channels, and had no control on communication process. We were losing a lot of time communicating between our teams in other cities, and out clients.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I advised the company to purchase it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

yes

What software did you use before?

Slack, whatsapp, skype, facebook

Why did you decide to change it?

It was to complicated to handle all these channels.

Are you satisfied with the change?

Yes

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

What was the cost of implementing this product?

not sure

What is your total annual cost for using this product?

Its something about 1600 USD

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

5%

FEATURE DETAILS

Setup

Quick Installation
5
amazing
Unlimited Websites
5
amazing
Simple Offline Forms
5
amazing
Flexible Assignment Rules
4
very good
Agent Training
5
amazing
Multiple Admins
5
amazing

Smart Integrations

Social Media Integrations
5
amazing
CRM Integrations
5
amazing
Help Desk Integrations
5
amazing
Open API
4
very good

Advanced Chat Features

Comprehensive Visitor Information
4
very good
Social Discovery
5
amazing
Easy Chat Transfers
5
amazing
Shortcut Messages
5
amazing
Sneak Peek
5
amazing
Concurrent Chats
5
amazing
Knowledge Database Integration
4
very good
Multiple Widgets
5
amazing
Agent Tag Routing
4
very good
Agent Priority Tiers
4
very good

Premium Chat Functionalities

Proactive Chat
5
amazing
File Exchange
5
amazing
Call-Me Requests
5
amazing
Co-Browsing
4
very good
Team Chat
5
amazing
Post-Chat Surveys
4
very good
SMS-to-Chat ($25-$35/month per line)
4
very good
Secure Data Transfer
5
amazing

Customization

Custom Pop-Up
4
very good
Configurable Click-to-Chat Buttons
5
amazing
Pre-Chat Form
5
amazing
Custom Branding
5
amazing
Agent Photos
4
very good
White Label
5
amazing

Mobile

Mobile-Optimized Visitor Chat
5
amazing
Push Notifications
5
amazing
SMS-to-Chat
5
amazing
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