Great and helpful platform

What are the best aspects of this product?

The software is really customizable and it’s full of features that support specific business needs of our company. Overall, I had a very positive experience with it.

What aspects are problematic or could work better?

They need to work on some performance-related issues.

What specific problems in your company were solved by this product?

We use Parature, to deliver software to our clients and we use it as knowledge base. It’s very helpful for our ticketing system. The software allows us to match products that a customer is entitled to. The software has also helped us how to handle tickets and how to address more tickets and to increase the customer satisfaction.

Are you a current user of this product?

Yes