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Parature Review

Parature
Our score: 7.2 User satisfaction: 98%

What is Parature?

Parature is a Microsoft app that helps to build knowledge, provide self-service support, and manage multi-channel interactions. The software covers three main areas: MultiChannel, Self-Service, and Knowledge Management. Parature’s multichannel customer support helps agents handle tickets, provide more personalized support and enhance customer self-service.

Parature’s multichannel features include a universal agent desktop to handle interactions coming from email, live chat, mobile, and social media. Agents can auto-generate tickets, add them to queues, delegate them to executives, escalate them, and send personalized responses.

Overview of Parature Benefits

Parature helps with issue resolution by helping you to create an internal knowledgebase for customer support agents and a self-service portal for customers. The knowledgebase enables you to create articles from scratch which can include multimedia content such as infographics and video. Executives can access common requests and utilize pre-authored information to respond to cases.

Parature’s custom-branded self-service portal allows you to make knowledgebase content available to your customers. Articles can be published to multiple locations, such as Facebook. Users can submit tickets from the portal and monitor their resolution progress. The support portal reports reveal metrics on how users are engaging with the portal.

Multichannel support: Manage interactions coming from live chat, social media, email, and mobile with a unified queue and personalized answers.

Ticket management: Auto-generate tickets from email interactions, social media, and live chat, and choose to assign, resolve, escalate, and more.

Knowledge management: Build a searchable, search-optimized knowledgebase by authoring articles complete with links, infographics, and videos.

Self-service portal: Build a custom-branded, SEO-optimized customer portal with guided support through related subjects and ratings.

Customer feedback: Create feedback forms and customer surveys across channels and on knowledgebase articles.

Overview of Parature Features

  • Custom branded portal
  • Customer self-service portal
  • Customer surveys and feedback
  • Guided workflows and actions
  • Integrated live chat tool
  • Knowledgebase search/suggest
  • Mobile support portal
  • Multichannel interaction management
  • Multimedia-enhanced articles
  • Multi-site content publishing options
  • Parature Facebook portal
  • Personalized support responses
  • Ratings and related topics
  • Search-optimized article content
  • SEO optimization portal
  • Social media support
  • Ticket management
  • Unified agent desktop
  • Unified knowledgebase

Parature Position In Our Categories

Since companies have distinct business-related demands, it is only practical that they abstain from preferring a one-size-fits-all, ”best” system. However, it would be difficult to chance on such a software solution even among popular software solutions. The practical thing to do is to make a list of the various significant factors which need investigation including key features, costing, skill aptitude of staff members, organizational size, etc. Thereafter, you must perform your research comprehensively. Go over some Parature reviews and check out the other software solutions in your shortlist more closely. Such well-rounded product investigation makes sure you circumvent poorly fit applications and buy the one which has all the features you require business requires to achieve growth.

Position of Parature in our main categories:

TOP 500

Parature is one of the top 500 Customer Support Software products

Parature is also listed in the following subcategories:

Each enterprise is different, and can require a specific Customer Support Software solution that will be adjusted to their company size, type of customers and staff and even specific niche they support. We advise you don't count on getting a perfect software that is going to work for every business regardless of their history is. It may be a good idea to read a few Parature Customer Support Software reviews first and even then you should pay attention to what the software is intended to do for your company and your employees. Do you need a simple and straightforward service with only essential functions? Will you really make use of the complex tools required by experts and large enterprises? Are there any particular tools that are especially useful for the industry you operate in? If you ask yourself these questions it is going to be much easier to find a trustworthy software that will match your budget.

How Much Does Parature Cost?

Parature Pricing Plans:

Free Trial

Contact the vendor directly for a price quote. 

User Satisfaction

Positive Social Media Mentions 81
Negative Social Media Mentions 3

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Parature reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Parature. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • iPhone/iPad
  • Mac

Deployment

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Parature Comparisons

Parature user reviews

Great and helpful platform

Read full review >
Sharon
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.09.2019 Company Size: More than 100 Employees Industry: Information Technology and Services

powerful tools for my business

Read full review >
Marc
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 21.09.2019 Company Size: More than 100 Employees Industry: Public Relations and Communications

Helpful Support Center tool

Read full review >
Jane
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.09.2019 Company Size: More than 100 Employees Industry: Electrical/Electronic Manufacturing

I can get in touch with my customers more quickly

Read full review >
Rene
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.09.2018 Company Size: More than 100 Employees Industry: Consumer Electronics

Very helpful and easy to use platform

Read full review >
Janis
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.09.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

What are Parature pricing details?

Parature Pricing Plans:

Free Trial

Contact the vendor directly for a price quote. 

What integrations are available for Parature?

Parature supports the following integrations:

  • Salesforce Sales Cloud
  • Microsoft Dynamics CRM Online
  • Twitter

Parature average rating:

Average score
5/5 (10 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

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The most favorable review

Sharon

PROS: The software is really customizable and it’s full of features that support specific business needs of our company. Overall, I had a very positive experience with it.

CONS: They need to work on some performance-related issues.

Reviewed 5 months ago

Read full review >

The least favorable review

Julio

PROS: I love how the platform is flexible to our needs, we can make changes easily. Also, the Ticket/customer modules are accurate and arranged well. All the updates for administrative tools make the work much easier.

CONS: I can see snapshot in time, but after some period the trending doesn’t exist.

Reviewed 2 years ago

Read full review >

More reviews from 10 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Great and helpful platform

Read full review >
Sharon
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.09.2019 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: The software is really customizable and it’s full of features that support specific business needs of our company. Overall, I had a very positive experience with it.

CONS: They need to work on some performance-related issues.

What do you think about this review? Great Poor

powerful tools for my business

Read full review >
Marc
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 21.09.2019 Company Size: More than 100 Employees Industry: Public Relations and Communications

PROS: Parature is a user-friendly software, and provides you with multiple choices to run your business, such as: IT, HR, etc. and for your business needs (for e.g. critical, important, etc.) The great thing is that the text box is large, so the customers may describe their issue in detail or to ask questions.

CONS: I need to manually enter my manager’s email address when needed. I want to change this, it’s time wasting to enter a mail over and over again.

What do you think about this review? Great Poor

Helpful Support Center tool

Read full review >
Jane
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.09.2019 Company Size: More than 100 Employees Industry: Electrical/Electronic Manufacturing

PROS: I can easily link knowledgebase articles into ticket post, and combination with Easy Answer helps me to avoid answering same questions over again.

CONS: I found that email ticket filters cannot avoid tickets and accounts based on Spam mails.

What do you think about this review? Great Poor

I can get in touch with my customers more quickly

Read full review >
Rene
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.09.2018 Company Size: More than 100 Employees Industry: Consumer Electronics

PROS: I love their support team, I feel that their goal is my success with this software. Also, I love the mobile version, I can create content and get in touch with my customers and agents from anywhere and anytime. I love the Contact Merge tool, awesome.

CONS: There is nothing I dislike about the software

What do you think about this review? Great Poor

Very helpful and easy to use platform

Read full review >
Janis
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.09.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: The Parature is a cloud based SaaS software, and this means that I can have access from any location, also I can access the account when my Pc is having problems or if I am doing some transfer from one OS to another.

CONS: Instead of removing attachments when a ticket is closed they could work on the ability to store all the attachments when the ticket is closed.

What do you think about this review? Great Poor

helps us in interaction with our clients

Read full review >
Dolores
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.05.2018 Company Size: 11-50 Employees Industry: Internet

PROS: Parature is great CRM platform. It allows us to customize interaction with our clients, also their resources are very helpful. Even though the platform does have some limitation, it is very helpful for my company.

CONS: The integration with Salesforce is little slow, maybe they don’t have many customers using this integration and that’s why we need some time to accomplish our tasks.

What do you think about this review? Great Poor

Customizable, and easy to use platform.

Read full review >
Cecil
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.04.2018 Company Size: More than 100 Employees Industry: Information Services

PROS: The product is very customizable and user-friendly, also, the implementation team is very helpful and easy to work with, and they are very accommodating. And I need to say that I like the platform’s Adhoc reporting features.

CONS: The platform is limited with integration of other products. Also, they need to work on their support team because they are not very responsive.

What do you think about this review? Great Poor

As our business’ needs grow, the platform grows with us.

Read full review >
Jackie
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 18.04.2018 Company Size: More than 100 Employees Industry: Internet

PROS: The platform is very flexible, and that’s what I need for my business. We provide new products all the time and at first we had no idea how many contacts to expect, thankfully this software grows with our business too. You can start small and as your business grows the platform grows with you.

CONS: The set up was complicated, but at the end, thanks to some demonstrations and trainings, was easy to run the platform.

What do you think about this review? Great Poor

Very flexible and responsive platform

Read full review >
Julio
3/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 18.01.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: I love how the platform is flexible to our needs, we can make changes easily. Also, the Ticket/customer modules are accurate and arranged well. All the updates for administrative tools make the work much easier.

CONS: I can see snapshot in time, but after some period the trending doesn’t exist.

What do you think about this review? Great Poor

Great platform, must have

Read full review >
Leland
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.01.2018 Company Size: More than 100 Employees Industry: Education Management

PROS: I like how the Parature team is serious about their work and wants to help you to achieve more and more. They provide you with weekly training sessions on technical and customer service topic, they really want to include their customer in all types of user groups. Parature, helps us in building a product and invests time to achieve great results.

CONS: It’s more like suggestion than a dislike, they could pre-build web widgets for all management systems and blogs, and it would compete well with other services.

What do you think about this review? Great Poor
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Reviewed By Louie Andre
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