User review
of Parature
Helpful Support Center tool
-
by Jane
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
I can easily link knowledgebase articles into ticket post, and combination with Easy Answer helps me to avoid answering same questions over again.
What aspects are problematic or could work better?
I found that email ticket filters cannot avoid tickets and accounts based on Spam mails.
What specific problems in your company were solved by this product?
help desk
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Electrical/Electronic Manufacturing
USAGE & IMPLEMENTATION
How many people in your company actively use this product?
several employees
PRICING & COSTS
How long is your contract with the vendor?
Less than 1 year
