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User review of Parature

I can get in touch with my customers more quickly

- by Rene

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I love their support team, I feel that their goal is my success with this software. Also, I love the mobile version, I can create content and get in touch with my customers and agents from anywhere and anytime. I love the Contact Merge tool, awesome.

What aspects are problematic or could work better?

There is nothing I dislike about the software

What specific problems in your company were solved by this product?

I can use this platform effortlessly over different platforms. I get quick responses from my customers, as well from my agents and my team.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Consumer Electronics

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.