Very flexible and responsive platform

What are the best aspects of this product?

I love how the platform is flexible to our needs, we can make changes easily. Also, the Ticket/customer modules are accurate and arranged well. All the updates for administrative tools make the work much easier.

What aspects are problematic or could work better?

I can see snapshot in time, but after some period the trending doesn’t exist.

What specific problems in your company were solved by this product?

I use it as a help desk platform

Are you a current user of this product?

Yes