Very helpful and easy to use platform

What are the best aspects of this product?

The Parature is a cloud based SaaS software, and this means that I can have access from any location, also I can access the account when my Pc is having problems or if I am doing some transfer from one OS to another.

What aspects are problematic or could work better?

Instead of removing attachments when a ticket is closed they could work on the ability to store all the attachments when the ticket is closed.

What specific problems in your company were solved by this product?

Help Desk

Are you a current user of this product?

Yes