A tool that puts a premium on ease of use

What are the best aspects of this product?

With Paychex, we’ve been able to provide a platform for our employees to check in on their payroll accounts. So far, they have been able to navigate through the interface with ease. All the information that we need is mostly on the dashboard, making it easier for us to retrieve information. This tool really takes the stress away from navigating through more complicated systems.

What aspects are problematic or could work better?

Customer service is not the best, to be honest. We ran into some issues with regards to user access, and it took a while for them to fix it. We had to go through so many red tapes and hoops just to get our problem solved.

What specific problems in your company were solved by this product?

Our employees have been having a blast ever since we upgraded to Flex. Processing of payroll is so much faster and accurate with Paychex Flex working for our team too.

Are you a current user of this product?

Yes