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Paychex Review

Paychex
Our score: 8.6 User satisfaction: 97%

What is Paychex?

Paychex is a suite that offers payroll, HR and benefits management systems for small, medium as well large businesses and makes it easier for them to efficiently manage tasks. The system encompasses payroll and taxes, 401 (k) retirement services, insurance, HR, employee benefits, accounting and finance and PEO (Professional Employer Organization).

The end-to-end and single-source HCM system puts the people and their needs at its core, while dedicated Care Act solutions allow taking action on otherwise complex health rules and regulations. The system automates applicant tracking and expense management, making recruiting and expense processes more efficient. Cloud-based accounting makes tedious tasks simpler while still offering the flexibility larger businesses require to scale their operations. Cloud-based solutions for enterprises combined with services allow them to manage their payroll, benefits and HR with ease and enhanced efficiently.

Overview of Paychex Benefits

Paychex solutions for small and medium businesses offer latest technologies and services they need to stay ahead of the curve and perform optimally. The system offers great flexibility, allowing organizations to manage their tasks the way they are used to such as reporting payroll information through email, phone or manually. The payroll management system Paychex Flex is accessible from anywhere using a browser as the information is stored in the cloud. Payroll tax administration services offer complete peace of mind and take care of the federal state laws and local regulations. Businesses can handle tax payments themselves if they want to and have complete control over their cash flows. The system helps businesses be more productive, stay compliant, save more time and attract and develop the talent pool.

PAYCHEX WORX provides businesses, entrepreneurs and HR professionals with the fundamental and strategic knowledge. The knowledge enables them to take timely action in a constantly changing HR landscape through an easily searchable collection of webinars, articles, videos, blue papers and more. The system covers hiring, HR services and compliance and online recruiting.

Employee benefit services include retirement and 401 (K), insurance and online benefits management. PAYCHEX also offers accounting and finance solutions that include payment processing services, expense management, Kashoo online accounting integration, online benefits management and more and work well for larger organizations having more than fifty employees.

Overview of Paychex Features

  • Payroll and taxes
  • Small and large business payroll
  • Taxation
  • Online payroll management
  • HR services
  • Time and attendance
  • Analytics and reporting
  • PEO
  • COBRA administration
  • Employee screening
  • Background checks
  • Applicant tracking
  • Online hiring
  • SUI and safety programs
  • Employee benefit and insurance services
  • Retirement plan management
  • Group health insurance
  • Payment processing
  • Expense management

Paychex Position In Our Categories

Knowing that businesses have distinctive business-related wants, it is sensible that they steer clear of seeking an all-in-one, “perfect” software. Nevertheless, it is hard to try to come across such a software product even among recognizable software systems.
The practical thing to do would be to list the numerous chief aspects which entail consideration such as important features, price plans, skill capability of the employees, organizational size, etc. Then, you must follow through your research fully. Have a look at some Paychex reviews and explore the other software options in your shortlist in detail. Such all-encompassing product research ascertain you weed out mismatched software products and pay for the one that has all the function you require company requires to realize efficiency.

Position of Paychex in our main categories:

TOP 100

Paychex is one of the top 100 Accounting Software products

Paychex is also listed in the following subcategories:

Organizations have diverse wants and requirements and no software application can be perfect in such a situation. It is useless to try to find a perfect out-of-the-box software app that meets all your business needs. The wise thing to do would be to customize the application for your unique wants, worker skill levels, finances, and other factors. For these reasons, do not hasten and pay for well-publicized popular solutions. Though these may be widely used, they may not be the best fit for your unique wants. Do your groundwork, look into each short-listed platform in detail, read a few Paychex Payroll Software reviews, call the seller for clarifications, and finally select the app that offers what you want.

How Much Does Paychex Cost?

Paychex Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Paychex’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

Positive Social Media Mentions 92
Negative Social Media Mentions 3

We realize that when you make a decision to buy Payroll Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Paychex reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Paychex. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Paychex user reviews

Best for tech-savvy users

Read full review >
Sadie
4/5

Overall Impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 10.08.2019 Company Size: Industry: N/A

Terrible Payroll Service

Read full review >
Anonymous Reviewer
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 02.02.2018 Company Size: 1-10 Employees Industry: Automotive

What are Paychex pricing details?

Paychex Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Paychex’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for Paychex?

Paychex integrates with the following business systems and applications:

  • QuickBooks
  • Kasho
  • More details upon request from official support

Paychex average rating:

Average score
1/5 (1 user reviews)
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Sadie

PROS: The dashboard is pretty easy to navigate and the layout is clean and simple too. Both me and my team members find Paychex really useful. However, I do recognize that the setup might not appeal to all, so make sure to explore the solution first before implementing it.

CONS: I would prefer to customize my dashboard. There are some available functionalities that only serve to clutter the space. It might be better to have the option to tuck these away in some hidden folder. Better yet, set up a walkthrough on the usage of each of those functionalities so we know how to better integrate them into our processes.

Reviewed 2 months ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: Did not find any!! The entire two years worth of payroll that I paid them to provide was terrible!!

CONS: Terrible payroll services!! Suffered with Paychex for 2 years before I finally got smart. When I did leave they continued running payroll (without me reporting any hours). Severing ties with Paychex was just as painful as the 2 years of crappy service I received. They have an unbelievable turnover rate with their employees which is probably part of the problem - no consistency whatsoever. When I called to see when the taxes that they withheld would be credited back so that I could pay them they said they didn't know! Hmmmmm, really? The only thing you get paid to do is know that information. Should have fired them a very long time ago!! Do yourself a favor and use someone else - really anyone else would be better than Paychex.

Reviewed 2 years ago

Read full review >

More reviews from 1 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Best for tech-savvy users

Read full review >
Sadie
4/5

Overall Impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 10.08.2019 Company Size: Industry: N/A

PROS: The dashboard is pretty easy to navigate and the layout is clean and simple too. Both me and my team members find Paychex really useful. However, I do recognize that the setup might not appeal to all, so make sure to explore the solution first before implementing it.

CONS: I would prefer to customize my dashboard. There are some available functionalities that only serve to clutter the space. It might be better to have the option to tuck these away in some hidden folder. Better yet, set up a walkthrough on the usage of each of those functionalities so we know how to better integrate them into our processes.

What do you think about this review? Great Poor

Terrible Payroll Service

Read full review >
Anonymous Reviewer
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 02.02.2018 Company Size: 1-10 Employees Industry: Automotive

PROS: Did not find any!! The entire two years worth of payroll that I paid them to provide was terrible!!

CONS: Terrible payroll services!! Suffered with Paychex for 2 years before I finally got smart. When I did leave they continued running payroll (without me reporting any hours). Severing ties with Paychex was just as painful as the 2 years of crappy service I received. They have an unbelievable turnover rate with their employees which is probably part of the problem - no consistency whatsoever. When I called to see when the taxes that they withheld would be credited back so that I could pay them they said they didn't know! Hmmmmm, really? The only thing you get paid to do is know that information. Should have fired them a very long time ago!! Do yourself a favor and use someone else - really anyone else would be better than Paychex.

What do you think about this review? Great Poor
Reviewed By Jenny Chang
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