Five stars for UI and customer service!

What are the best aspects of this product?

I've been using Paychex for 4 years and I've never had any bad experience with their customer service! They have always been polite and helpful! In terms of the software features, Paychex Flex works awesome when it comes to custom analytics and reports.

What aspects are problematic or could work better?

There are some additional fees for some actions (such as voiding checks) that I am not aware of. So some employees were not informed about some deductions until they see it in their records. I wish they could provide a list of all additional fees so that we can inform employees beforehand.

What specific problems in your company were solved by this product?

Paychex saves us a lot of time with its features such as producing gross to net checks. It also helps us big time in scheduling by letting us see the labor trends.

Are you a current user of this product?

No