Terrible Payroll Service

What are the best aspects of this product?

Did not find any!! The entire two years worth of payroll that I paid them to provide was terrible!!

What aspects are problematic or could work better?

Terrible payroll services!! Suffered with Paychex for 2 years before I finally got smart. When I did leave they continued running payroll (without me reporting any hours). Severing ties with Paychex was just as painful as the 2 years of crappy service I received. They have an unbelievable turnover rate with their employees which is probably part of the problem - no consistency whatsoever. When I called to see when the taxes that they withheld would be credited back so that I could pay them they said they didn't know! Hmmmmm, really? The only thing you get paid to do is know that information. Should have fired them a very long time ago!! Do yourself a favor and use someone else - really anyone else would be better than Paychex.

Are you a current user of this product?

No